Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelly Malla

Ozone Park,NY

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

4
4
years of professional experience

Work History

Sales Representative Manager

THOR ADVERTISING INC
New York, NY
07.2021 - Current
  • Recruited, trained, coached, mentored, and evaluated new staff members in order to ensure the highest level of customer service was provided at all times.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
  • Established performance standards for sales team members and monitored their progress against those goals.
  • Supported sales team members to drive growth and development.

Sales Associate

Fabco Shoes Retail Store
Ridgewood, NY
04.2021 - 07.2021
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assisted customers with product selection, sizing and styling.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Customer Service Cashier

Essex Chocolates
Ivoryton, CT
01.2021 - 04.2021
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Operated cash registers to process payments for goods and services.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Provided excellent customer service by helping customers locate items they were looking for.

Crew Member

Dunkin' Donuts
Old Saybrook, CT
11.2020 - 04.2021
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Greeted customers and provided friendly customer service.
  • Collected credit card and cash payments to complete transactions for customer orders.

Education

High School Diploma -

Grover Cleveland High School
Ridgewood, NY
07-2021

Skills

  • Active listening skills
  • Results-driven mindset
  • Effective prioritization of tasks
  • Direct Sales
  • Bilingual in Spanish
  • High-energy attitude

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Sales Representative Manager

THOR ADVERTISING INC
07.2021 - Current

Sales Associate

Fabco Shoes Retail Store
04.2021 - 07.2021

Customer Service Cashier

Essex Chocolates
01.2021 - 04.2021

Crew Member

Dunkin' Donuts
11.2020 - 04.2021

High School Diploma -

Grover Cleveland High School

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Kelly Malla