Kelly Mallard
Cullowhee,North Carolina
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Head Hostess/Manager on Duty
Wild Wok Asian Bistro
01.2021 - Current
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Bakery Assistant
Chocolate Heaven Baking Company
09.2020 - 12.2021
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
- Contributed to business growth by participating in promotional events showcasing the bakery''s offerings to potential clients or at community gatherings.
Lifeguard
Swim Club Management Group, Inc
05.2021 - 09.2021
- Reduced response times to emergencies with regular drills and performance evaluations.
- Streamlined facility operations by establishing clear communication channels between staff members.
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
- Ensured proper maintenance of pool equipment, leading to fewer breakdowns and disruptions in service.
- Implemented risk assessment procedures to identify potential hazards and minimize accidents at the facility.
- Boosted customer satisfaction through timely resolution of complaints and proactive improvements to facility conditions.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Monitored pool area for violations and potential hazardous situations.
- Carefully observed people to monitor pool activities and member safety.
Education
Bachelor of Science - Interior Design
Western Carolina University
Cullowhee, NC12.2025
High School Diploma -
Fred T Foard High School
Newton, NC2018
Skills
- Reservation Planning
- High-Volume Dining
- Guest Relations Management
- Exceptional Communication
- Interpersonal skills
- Decision-making
- First aid certification
- Attention to detail
- Time management
- Computer literacy
- Organizational skills
Timeline
Lifeguard
Swim Club Management Group, Inc
05.2021 - 09.2021
Head Hostess/Manager on Duty
Wild Wok Asian Bistro
01.2021 - Current
Bakery Assistant
Chocolate Heaven Baking Company
09.2020 - 12.2021
Bachelor of Science - Interior Design
Western Carolina University
High School Diploma -
Fred T Foard High School
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