Kelly Marie Bohnert
Louisville,KY
Summary
Dynamic customer service professional with 15+ years of experience delivering exceptional service to diverse clientele across multiple industries. Proven ability to build rapport quickly with individuals from varied backgrounds while maintaining professionalism under pressure. Expert in adapting communication style to meet individual needs and demonstrated excellence in safety protocol training, crisis management, and coordinating complex logistics. Fluent in conflict resolution and skilled at creating positive experiences that foster loyalty and satisfaction.
Overview
22
22
years of professional experience
Work History
Pickleball Coach/Instructor and Tournament Director
Self-Employed
Louisville, KY
09.2022 - Current
- Built comprehensive coaching business from startup to 50-75 weekly clients through targeted outreach and strategic networking
- Developed and retained loyal client base of 50+ weekly participants while serving 150-200+ players through tournaments, clinics, and private lessons, generating consistent word-of-mouth referrals
- Tailored individualized coaching programs across diverse skill levels by analyzing client needs, physical limitations, & performance goals, resulting in measurable improvements in player rankings & tournament results
- Implemented comprehensive feedback and assessment systems utilizing video analysis, post-lesson follow-ups, and customized improvement plans to optimize coaching effectiveness and maintain high client satisfaction
- Managed full-scale tournament operations including 16-court scheduling, coordination of 40+ volunteers, and oversight of 8+ vendor contracts for events hosting 350-400 participants annually
- Directed annual fundraising tournament benefiting Tom Sawyer Park Foundation while organizing additional charitable events supporting cancer research and youth programs
- Leveraged coaching relationships to facilitate business development opportunities for clients, connecting professional networking with pickleball instruction to help clients market their businesses in pickleball industry
Sales & Marketing Coordinator
Results Physiotherapy
Louisville, KY
08.2014 - 02.2015
- Engaged with 15-20 diverse customers daily, actively listening to identify individual needs and providing personalized assistance and solutions
- Built and maintained strong relationships with repeat customers, ensuring exceptional service experiences that fostered loyalty and satisfaction
- Demonstrated excellent communication skills through high-volume customer interactions (4+ hours daily), consistently maintaining professionalism and patience
- Collaborated across 5 different locations to enhance customer experience and engagement, showing adaptability to various work environments
Territory Sales Manager
Zimmer Spine
Louisville, KY
06.2011 - 08.2014
- Delivered exceptional service to diverse professional clientele, building trust and rapport that resulted in 131% business growth over two years
- Coordinated travel arrangements and educational programs for medical professionals
- Facilitated clear communication between multiple stakeholders to negotiate mutually beneficial agreements
- Trained and educated staff on new procedures and safety protocols, ensuring compliance and understanding
- Consistently exceeded performance goals through dedication to service excellence
Independent Sales Representative
CMI Group
Louisville, KY
04.2010 - 05.2011
- Successfully managed client relationships across four states (KY, IN, OH, TN), demonstrating adaptability to diverse regional needs
- Collaborated effectively with cross-functional teams
- Served as primary point of contact for multiple product lines, requiring detailed product knowledge and clear communication skills
- Built strong relationships with clients from varied backgrounds and professional specialties
Durable Medical Sales Representative
Conti Medical Concepts
Louisville, KY
07.2003 - 12.2006
- Consistently exceeded annual performance targets by 100%, demonstrating reliability and commitment to excellence
- Recognized as top performer, showcasing dedication to providing outstanding customer experiences
- Developed expertise in explaining complex products and services to diverse clientele with varying levels of technical knowledge
Education
Master of Arts - Education and Health Promotions
University of Louisville
Louisville, KYBachelor of Arts - Education
University of Louisville
Louisville, KYSkills
- Customer Service Excellence
- Communication Skills
- Relationship Building
- Team Collaboration
- Adaptability
- Problem Solving
- Safety Awareness
- Emotional Intelligence
- Performance Optimization
Timeline
Pickleball Coach/Instructor and Tournament Director
Self-Employed
09.2022 - Current
Sales & Marketing Coordinator
Results Physiotherapy
08.2014 - 02.2015
Territory Sales Manager
Zimmer Spine
06.2011 - 08.2014
Independent Sales Representative
CMI Group
04.2010 - 05.2011
Durable Medical Sales Representative
Conti Medical Concepts
07.2003 - 12.2006
Master of Arts - Education and Health Promotions
University of Louisville
Bachelor of Arts - Education
University of Louisville