Kelly Masters

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
• Researched and corrected customer concerns to promote company loyalty.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Reduced customer complaints by proactively identifying and addressing common issues.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

• Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
• Researched and chose appropriate curriculum to meet children's abilities and grade levels.
• Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
• Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.

Homeschooling my daughter was a highlight in my life. I am very grateful that God gave me the opportunity to be an influence in her education.

After gradating High School, she was accepted at Louisiana Tech University with a full scholarship.

She is now in her last year of college.

• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Established new accounts through cold calling and personal visits to potential customers.
• Exceeded monthly sales targets and quotas consistently.
• Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
• Contacted new and existing customers to discuss ways to meet needs through specific products and services.
• Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Awarded several times, 'Sales Person of the Month' for consistently exceeding monthly sales quotas.
• Awarded Sales Trip, 'Exceeded Sales Quota 120%' in 1996.
• Awarded Sales Trip, 'Exceeded Sales Quota 115% in 1998.

• Negotiated contracts with hospitals and medical practices, securing mutually beneficial agreements for both parties.
• Consistently exceeded quarterly sales targets through strong product knowledge and persuasive communication skills.
• Increased sales revenue by establishing long-term relationships with key clients and healthcare providers.
• Streamlined internal processes for order management, reducing delivery times while increasing overall efficiency within the organization.
• Improved account retention rates by maintaining regular contact with existing customers, ensuring ongoing satisfaction with products and services offered.
• Managed a diverse portfolio of accounts across various specialties within the healthcare sector, tailoring sales strategies to each unique segment for optimal results.
• Expanded territory coverage through consistent prospecting efforts, resulting in increased sales opportunities.
• Attended training seminars to stay current on new product developments and enhance expertise in the medical device field.
• Organized regional trade shows and conferences to showcase new products and generate leads from potential customers.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Serviced existing accounts on regular basis to maximize revenue.

My position first at AOSS Medical Inc., was a Receptionists. From 1989 to 1990.

Promoted to Shipping and Receiving Manager after one year of starting with company. 1990 to 1992.

Managed daily shipping operations, oversaw warehouse efficiency, and successfully negotiated contracts with carriers to optimize shipping costs.

In 1991 I also handled Accounts Receivable Task:

Managed accounts receivable processes, including invoicing, collections, cash applications.

Maintained accurate and updated customer account information and ledgers.

Promoted to Senior Medical Sales Representative after two years with the company. 1992 to 1994