Kelly Matney
Raven,VA
Summary
Organized, detail-orientated and dedicated hard-working candidate with a work ethic to perform effectively in independent or team environments and a fast-paced office setting. Providing exceptional customer service and administrative support while completing various clerical tasks, data entry and a proven track record of maintaining efficient office operations. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Sales Associate
Elaines Boutique
06.2023 - Current
- Organized racks and shelves to maintain store appeal and to engage customers in product availability
- Prepared merchandise for sales floor by pricing and arranging according to size and color.
- Provided positive first impressions and satisfaction levels to welcome existing, new, and potential customers.
Deputy - Adjudication
Virginia Employment Commission
03.2022 - 05.2022
- Mitigated potential fraud by conducting thorough evaluations of client applications and verifying all supporting documentation.
- Reduced errors in case files by reviewing documentation and indescrepiancies for accuracy and completeness.
- Assisted clients in navigating the appeals process when necessary by guiding them through required steps and clarifying any misunderstandings about decisions made on their applications.
- Maintained high standards of confidentiality while handling sensitive client information, adhering to privacy regulations and protocols.
Benefit Program Specialist
Buchanan County Department Of Social Services
01.2020 - 03.2022
- Mitigated potential fraud by conducting thorough evaluations of client applications and verifying all supporting documentation.
- Managed a diverse caseload effectively, while providing exceptional customer service by addressing client inquiries and concerns promptly about decisions made on their applications.
- Interviewed applicants/clients with completion of applications and paperwork. Updated client records to reflect changes in eligibility status that may affect their benefits. Provided clear explanations of eligibility requirements and guidelines.
Volunteer Coordinator
29th Judicial Court CASA
07.2019 - 12.2019
- Provided ongoing support to volunteers, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Monitored volunteer performance to enforce compliance with established policies and regulations.
Administrative Clerk
Virginia Drilling
02.2009 - 08.2011
- Provided clerical support through data entry, document management and email correspondence.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
Education
No Degree - Business Administration
Southwest Va Community College
Cedar Bluff, VAHigh School Diploma -
Grundy High School
Grundy, VA06.2003
Skills
- Document Preparation and Scanning
- File Organization
- Database and Data Entry
- Microsoft Word, Excel and PowerPoint
Timeline
Sales Associate
Elaines Boutique
06.2023 - Current
Deputy - Adjudication
Virginia Employment Commission
03.2022 - 05.2022
Benefit Program Specialist
Buchanan County Department Of Social Services
01.2020 - 03.2022
Volunteer Coordinator
29th Judicial Court CASA
07.2019 - 12.2019
Administrative Clerk
Virginia Drilling
02.2009 - 08.2011
No Degree - Business Administration
Southwest Va Community College
High School Diploma -
Grundy High School