Kelly McDermott
Reno
Summary
Dynamic Programs and Services Manager with a proven track record in overseeing program delivery, coordinating services, and enhancing operational effectiveness. Strong background in child development and family studies, complemented by expertise in donor engagement and customer service. Committed to fostering a teamwork-oriented culture while leveraging experience gained in fast-paced hospitality environments to drive results and improve service quality. Adept at creating impactful programs that meet the diverse needs of clients and stakeholders.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Programs and Services Manager
Northern Nevada Children’s Cancer Foundation
Reno, NV
01.2019 - 01.2026
- Coordinated multiple programs and services to ensure consistent, high-quality care for families whose children are diagnosed with cancer.
- Supported daily operations by managing schedules, resources, and service workflows.
- Communicated with internal teams, families, medical teams and donors to support program goals.
- Assisted with reporting, documentation, and compliance-related tasks.
- Planned and coordinated events.
- Identified opportunities to improve processes and service efficiency.
Manager / Bartender
Great Basin Brewery
Reno, NV
01.2011 - 01.2019
- Delivered high-quality customer service in a fast-paced, high-volume restaurant and bar environment.
- Managed point-of-sale transactions accurately while handling cash and card payments.
- Built strong rapport with guests, contributing to repeat business and positive customer experiences.
- Collaborated with kitchen and front-of-house staff to ensure timely and accurate service.
- Maintained cleanliness, organization, and compliance with health and safety standards.
Lead Teacher
Purple Door Preschool
Reno, NV
01.2016 - 01.2018
- Led classroom instruction and daily activities for early childhood students in a play based, structured, nurturing environment.
- Developed and implemented age-appropriate lesson plans supporting social, emotional, and cognitive development.
- Maintained a safe, organized classroom aligned with licensing and safety standards.
- Communicated regularly with parents and staff regarding student progress and needs.
Education
Bachelor of Science - Human Development & Family Studies
University of Nevada, Reno
Reno, NV05-2018
Certificate - Oncology Patient Navigator
George Washington University
Washington, DC10-2025
Skills
- Program & Service Coordination
- Patient Navigation & Resources
- Operations & Scheduling
- Family, Donor & Customer Relations
- Staff Support & Training
- Reporting & Documentation
Certification
- Certification – Oncology Patient Navigator
- The George Washington University School of Medicine and Health Sciences
Timeline
Programs and Services Manager
Northern Nevada Children’s Cancer Foundation
01.2019 - 01.2026
Lead Teacher
Purple Door Preschool
01.2016 - 01.2018
Manager / Bartender
Great Basin Brewery
01.2011 - 01.2019
Bachelor of Science - Human Development & Family Studies
University of Nevada, Reno
Certificate - Oncology Patient Navigator
George Washington University