Kelly McDevitt
Chicago,USA
Summary
Dynamic professional with extensive experience at JPMorgan Chase & Co., excelling in project management and client relationship management. Proven track record in ensuring compliance and operational efficiency, while adeptly handling high-volume inquiries. Skilled in data tracking and reporting, with a commitment to delivering exceptional service and maintaining meticulous records.
Overview
40
40
years of professional experience
Work History
Transportation Security Officer
U.S. Department of Homeland Security
Chicago, IL
05.2025 - 11.2025
- Served in a federal security role within a highly regulated environment requiring strict adherence to policies, documentation standards, and federal procedures.
- Acted as front-line intake point for public, assisting passengers and effectively managing high-volume inquiries in fast-paced environment.
- Resolved real-time issues and escalated concerns to supervisory or law enforcement personnel to ensure safety and compliance.
- Coordinated with airport authorities and law enforcement agencies during investigations and operational incidents to enhance security response.
- Maintained detailed logs related to daily operations, incidents, and security activities.
- Handled sensitive security and identifiable information in accordance with federal AND privacy regulations.
- Supported compliance reviews and audits through accurate recordkeeping and documentation.
- Participated in operational briefings and policy updates to ensure adherence to evolving federal regulations.
- Transportation Security Administration (TSA) – Chicago, IL
Administrative Project Coordinator
JPMorgan Chase & Co.
Chicago, IL
02.2024 - 12.2024
- Supported a large-scale banking integration project by coordinating documentation, tracking progress, and ensuring compliance with regulatory requirements.
- Monitored multiple workstreams, maintaining tracking systems to ensure timely documentation and project progress.
- Conducted documentation review and verification to ensure compliance with banking regulations.
- Prepared detailed reports on project status, completion metrics, and outstanding items to inform stakeholders and support decision-making.
- Coordinated outreach efforts to efficiently collect required documentation from corporate clients, facilitating project compliance.
- Maintained records of submissions and ensured accurate system updates.
- Responded to internal and external inquiries regarding documentation requirements and account status.
- Supported leadership by preparing reports, summaries, and meeting materials.
- Coordinated meetings, documented discussions, and tracked follow-up actions.
- Communicated with compliance, operations, and client service teams to resolve issues.
- Assisted with training staff on documentation processes and internal procedures.
- Maintained organized records for audit readiness and compliance review.
- Commercial Banking Division – Chicago, IL
Implementation Project Coordinator
JPMorgan Chase & Co.
Chicago, IL
07.2009 - 02.2024
- Managed domestic and international client implementation projects, providing administrative and operational support to ensure project success across departments.
- Coordinated implementation activities, including documentation collection and approvals, to streamline operational setup.
- Served as liaison between corporate clients and internal departments including compliance, operations, and technology.
- Monitored multiple projects simultaneously and provided regular status reporting.
- Maintained detailed records of project timelines and milestones to support effective tracking of documentation requirements.
- Conducted data tracking and analysis for reporting and operational review.
- Prepared professional correspondence, reports, and documentation for leadership.
- Organized and facilitated meetings, including agendas, materials, and summaries.
- Supported audit and compliance reviews by ensuring documentation accuracy and completeness.
- Conducted documentation remediation requiring research, client outreach, and coordination.
- Maintained document libraries and records management systems.
- Served as front-line contact for client inquiries and issue resolution.
- Ensured strict adherence to internal policies and regulatory requirements.
- Commercial Banking Division – Chicago, IL
Senior Corporate Client Service Professional
JPMorgan Chase & Co.
Chicago, IL
10.1999 - 07.2009
- Acted as primary point of contact for approximately 40 corporate client portfolios.
- Managed high-volume service requests and maintained detailed tracking logs.
- Investigated account discrepancies and facilitated resolution by coordinating efforts across departments.
- Prepared reports, correspondence, and documentation for account management activities.
- Delivered administrative and operational support to enhance service delivery for corporate banking clients and internal departments.
- Ensured confidentiality of financial and corporate information.
- Commercial Banking Division – Chicago, IL
Marketing Research Assistant
10.1997 - 10.1999
- Compiled and organized research records to enhance report preparation.
- Conducted data collection and documentation to support research and reporting activities.
- Contributed to project documentation and tracking for improved project oversight.
Executive Administrative Assistant
11.1992 - 10.1997
- Provided executive-level administrative support to senior leadership.
- Managed executive calendars, scheduled high-priority meetings, and coordinated complex travel arrangements.
- Acted as liaison between executives and internal departments, facilitating effective communication and collaboration.
- Prepared impactful presentations, detailed reports, and professional correspondence.
- Maintained confidential databases and records.
- Coordinated training sessions and internal programs.
- Recorded meeting minutes and distributed documentation.
Soldier
U.S. Army National Guard
08.1985 - 08.1993
- Contributed to Gulf War operations by providing essential support services at Air Force installations.
- Facilitated operational readiness and deployment support, contributing to mission preparedness.
- Coordinated emergency response operations for natural disasters and civil disturbances, ensuring timely support to affected areas.
- Exhibited strong leadership skills while serving in various public service roles.
Education
Executive and Legal Administrative Degree -
Fox College
Oak Lawn, IllinoisContinuing Education Coursework - Microsoft Office Suite
Morton College
Cicero, IllinoisBanking Product and Compliance Certification Coursework -
American Institute of Banking
Chicago, IllinoisSkills
- Security protocols
- Incident response
- Records management
- Client relationship management
- Project management
- Data reporting systems
- Microsoft Office Suite
- Attention to detail
Personal Information
Title: STAFF ASSISTANT
Volunteer Experience
Deborah’s Place – Women’s Shelter, Chicago, IL, Assisted with facility operations and administrative support., Provided support services to residents in a structured environment.
Req Id
54206
Military Service
U.S. Army National Guard, Soldier, 08/01/85, 08/31/93, Supported emergency response operations including natural disasters and civil disturbances., Assisted with operational readiness and deployment support., Demonstrated leadership, discipline, and commitment to public service., Supported Gulf War operations through service at Air Force installations.
Timeline
Transportation Security Officer
U.S. Department of Homeland Security
05.2025 - 11.2025
Administrative Project Coordinator
JPMorgan Chase & Co.
02.2024 - 12.2024
Implementation Project Coordinator
JPMorgan Chase & Co.
07.2009 - 02.2024
Senior Corporate Client Service Professional
JPMorgan Chase & Co.
10.1999 - 07.2009
Marketing Research Assistant
10.1997 - 10.1999
Executive Administrative Assistant
11.1992 - 10.1997
Soldier
U.S. Army National Guard
08.1985 - 08.1993
Executive and Legal Administrative Degree -
Fox College
Continuing Education Coursework - Microsoft Office Suite
Morton College
Banking Product and Compliance Certification Coursework -
American Institute of Banking