Kelly McNett
Jacksonville,NC
Summary
Office manager with seven years of experience in administrative and customer service roles. Expertise in improving operational processes and increasing client satisfaction. Dedicated to ongoing professional development and applying Applied Behavior Analysis skills to benefit individuals.
Overview
8
8
years of professional experience
Work History
Office Manager
Jmk Sports
Hingham, MA
08.2017 - 05.2020
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Assistant Store Manager
Colbea- Shell gas
Plymouth, MA
08.2015 - 10.2017
- Assisted in managing daily store operations and staff schedules.
- Resolved customer inquiries and complaints effectively and efficiently.
- Collaborated with team members to achieve sales goals and objectives.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
CNA
Amada Senior Care
Lake Forest, CA
01.2012 - 07.2015
- Assisted with daily living activities, including bathing, dressing, and grooming.
- Documented care provided in compliance with company policies and procedures.
- Educated families on caregiving techniques and available resources for support.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Education
40 Hour Training - ABA
Autism Partnership Foundation
Remote07-2025
GED -
Elsinore High School
Lake Elsinore, CA06-2010
Skills
- Data collection
- Team collaboration
- Customer relationship management
- Patient care support
- Conflict resolution
- Office administration
- Workflow optimization
- Scheduling and calendar management
- Customer relations
- Policy implementation
- Conflict management
Timeline
Office Manager
Jmk Sports
08.2017 - 05.2020
Assistant Store Manager
Colbea- Shell gas
08.2015 - 10.2017
CNA
Amada Senior Care
01.2012 - 07.2015
40 Hour Training - ABA
Autism Partnership Foundation
GED -
Elsinore High School