Kelly Meddaugh
Jacksonville
Summary
Talented Community Manager skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Reliable and punctual, able to handle a fast-paced workplace. Offers strong customer service and written/oral communication abilities.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
Harbor Group Management Company
06.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
Community Manager
RPM Living
11.2023 - 05.2024
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Property Manager
Merion Residential
03.2021 - 10.2023
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Resolved tenant issues quickly and increased tenant retention by 5%.
- Supervised facilities and services for 288 - Multifamily Community.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Community Director
Blue Roc Premier
11.2019 - 02.2021
- Maintains documentation, wrote reports, and tracked expenses using Microsoft Excel and Entrata.
- Maintains operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Develops annual operating budgets and forecasts, as well as sales and marketing plans.
- Develops and executed plan to achieve and maintain 95% or better rate of occupancy.
- Administers property-related budgets, reviewed invoices and tracked costs.
Property Manager
Waypoint Management Services
07.2019 - 11.2019
- Streamlined operations by communicating efficiently with residents, keeping meticulous records, budget management and internal collaboration.
- Resolved tenant issues quickly and increased tenant retention by 5%.
- Supervised facilities and services for 356 - Multifamily Community.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Property Manager
Waypoint Management Services
03.2018 - 06.2019
- Kept accurate records of all resident and tenant correspondence.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Achieved leasing velocity averaging of 40 net leases per month while maintaining in place perimeters of leasing specials. (Re- branded property by major renovations from Student Housing to Conventional).
- Distributed and followed up on tenant renewal notices.
- Monitored timely receipt and reconciliation of rent collections in accordance with Landlord and resident statutes.
- Marketed property to local businesses through collateral, emails, and phone calls.
Assistant Property Manager
Weller Management
09.2014 - 04.2018
- Maintained occupancy above 98% and pre-leased at 100% for the last three consecutive years: assisting in achieving the budgeted NOI.
- Responsible for all collection and posting of monthly fees from residents and prospects.
- Sales and showing of available units and associated amenities.
- Responsible for the organization and cohesion of the Leasing Office including move-in and move-out procedures and all deposit accounting.
- Responsible for contacting and scheduling vendors and contractors for turnovers.
- Acted as main point of contact for the Leasing Office in the absence of the Property Manager.
Education
Hospitality
Daytona State College
Daytona Beach, FLHigh School Diploma -
Northwest High School
Germantown, MD12.2002
Skills
● Administrative Leadership ● Budget Preparation
● Financial Reporting ● Client Relations
● Dispute Handling Operations Management
● Employee Motivation and Guidance
● Customer Relations ● Team Building
● Sales and Marketing ● Rent Pricing Optimization
●Tenant and eviction laws
Accomplishments
Graduated High School in three years
Led my property to 3rd place out of entire company for two consecutive quarters based on Maintenance request completion, occupancy and income.
Timeline
Assistant Property Manager
Harbor Group Management Company
06.2024 - Current
Community Manager
RPM Living
11.2023 - 05.2024
Property Manager
Merion Residential
03.2021 - 10.2023
Community Director
Blue Roc Premier
11.2019 - 02.2021
Property Manager
Waypoint Management Services
07.2019 - 11.2019
Property Manager
Waypoint Management Services
03.2018 - 06.2019
Assistant Property Manager
Weller Management
09.2014 - 04.2018
Hospitality
Daytona State College
High School Diploma -
Northwest High School
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