Kelly Metzger
Broken Arrow, OK,OK
Summary
Detail oriented self starter looking for a position to use my knowledge base and be a benefit to your organization.
Overview
17
17
years of professional experience
Work History
HIM Technician
PAM Rehabilitation Hospital
Tulsa, OK
10.2024 - Current
- Managed patient information in electronic health record systems.
- Assisted in maintaining compliance with HIPAA regulations.
- Collaborated with healthcare teams to streamline documentation processes.
- Resolved discrepancies in patient files through detailed research and analysis.
Benefits Coordinator
Allergy Clinic Of Tulsa
Tulsa, OK
10.2018 - 10.2024
- Managed the verification process for benefits across 13 providers and 7 ancillary schedules, ensuring timely and precise documentation.
- Streamlined patient and provider interactions by efficiently handling phone calls and assisting with PHI-related requests.
- Assisted in data entry tasks with accuracy and efficiency. Supported team members in utilizing computer software effectively. Maintained organized records for easy access and retrieval.
- Coordinated front desk activities, providing exceptional support to guests and maintaining a welcoming environment.
- Consistently attended all scheduled shifts, reinforcing dedication to workplace responsibilities.
- Proactively managed responsibilities and delivered results while operating with limited guidance.
- Demonstrated resourcefulness in problem-solving and decision-making processes.
- Facilitated training sessions for newly hired staff to ensure operational efficiency.
Appointment Setter
The Women's Health Group
Tulsa, OK
09.2014 - 10.2018
- Scheduled appointments for patients, optimizing daily clinic operations.
- Communicated effectively with patients to confirm and reschedule appointments.
- Collaborated with medical staff to streamline scheduling processes.
- Operated multi-line phone system to manage incoming calls efficiently.
- Compiled and maintained daily and weekly office and surgery schedules for physicians.
- Ensured accurate delivery of physician call schedules to support hospital operations.
- Developed scheduling templates for daily provider schedules and vacation blocks.
New Patient Scheduler
Arthritis and Rheumatology Clinics of Kansas
Wichita, KS
10.2008 - 08.2013
- Scheduled patient appointments using advanced scheduling software to optimize clinic workflow.
- Managed patient records with accuracy, maintaining confidentiality and adherence to HIPAA regulations.
- Maintained up-to-date patient information and insurance records through meticulous data entry practices.
- Coordinated new patient appointments to ensure adherence to individual physician preferences.
- Facilitated outpatient scheduling for specialist consultations and imaging procedures as directed by physicians.
- Facilitated prior authorization processes for imaging services as mandated by patient insurance requirements.
Education
High School Diploma -
Maize High
Maize, KS05.1987
Skills
- Release of information
- HIPAA compliance
- Medical record management
- Clinical documentation
Timeline
HIM Technician
PAM Rehabilitation Hospital
10.2024 - Current
Benefits Coordinator
Allergy Clinic Of Tulsa
10.2018 - 10.2024
Appointment Setter
The Women's Health Group
09.2014 - 10.2018
New Patient Scheduler
Arthritis and Rheumatology Clinics of Kansas
10.2008 - 08.2013
High School Diploma -
Maize High