Kelly Mobley
Milford,OH
Summary
Dedicated professional with 15+ years of administrative experience. Seeking a full-time position that offers professional challenges utilizing my skills and eagerness to learning.
Overview
21
21
years of professional experience
Work History
BENEFITS ELIGIBILTY COORDINATOR
MACY’S
01.2006 - 07.2019
- Determined benefits eligibility for new hires company-wide based on state and company guidelines – medical, dental, life and disability benefits
- Researched and cancelled benefits for all terminated employees and any employee that did not maintain hour requirements
- Cancelled coverage for all leave of absence non payments
- Processed returned benefit enrollment forms and entered elections in system
- Communicated with employees if forms were filled out incorrectly or if forms were missing
- Calculated monthly rates and any retro payments due if employee was retro actively enrolled, mailed letters advising of retro collections and spoke to employees to answer any questions
CUSTOMER SERVICE REPRESENTATIVE
MACY'S
01.2004 - 01.2006
- Responsible for taking inbound Bloomingdale’s by Mail calls
- Provided resolutions to customer service and order issues
- Helped with backline procedures *Keying product information into system *Entering returns and credits to customers’ accounts *Audited catalogs prior to printing
IMAGING CLERICAL I & II
MACY'S
01.1998 - 01.2004
- Responsible for file retention and maintenance
- Delivered and picked up mail for all areas of HR
- Located and pulled files as requested
- Prepped new hire and benefit paperwork for Imaging purposes
- Data entry turning documents into internal files
Education
High School Diploma -
MILFORD SENIOR HIGH SCHOOL
MILFORD, OHCAREER PASSPORT - BUSINESS TECHNOLOGY
LIVE OAKS VOCATIONAL CENTER
MILFORD, OHSkills
- Proficient in Microsoft Word and Excel
- PeopleSoft, Oracle Cloud/HMC, ICM-HR and SharePoint experience
- Excellent written and verbal communications skills
- Work well in a team environment and independently
- Attention to detail and accuracy
- Prioritize work load based on deadlines and priorities
- Employee Confidentiality
- Patient with others and committed to providing excellent service to all
Timeline
BENEFITS ELIGIBILTY COORDINATOR
MACY’S
01.2006 - 07.2019
CUSTOMER SERVICE REPRESENTATIVE
MACY'S
01.2004 - 01.2006
IMAGING CLERICAL I & II
MACY'S
01.1998 - 01.2004
High School Diploma -
MILFORD SENIOR HIGH SCHOOL
CAREER PASSPORT - BUSINESS TECHNOLOGY
LIVE OAKS VOCATIONAL CENTER