Kelly Munoz
Bayonne,NJ
Summary
Results-driven practice manager with a proven track record in enhancing operational efficiency and ensuring regulatory compliance. Expertise in budget management, staff training, and strategic planning to drive practice growth. Committed to fostering team collaboration and achieving organizational objectives. Aiming for advancement to a director or AVP position within RWJBH.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Practice Manager
RWJBH Jersey City Medical Center
Jersey City , NJ
12.2021 - Current
- Oversaw daily operations of medical practice to ensure smooth workflow.
- Managed staff schedules to optimize coverage and patient care.
- Facilitated communication between departments to improve collaboration.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Implemented new procedures to enhance patient intake processes.
- Resolved patient complaints by coordinating with clinical teams promptly.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Developed budgets and monitored expenses for operational efficiency.
- Managed vendor relationships for supplies and services related to the practice.
- Procured necessary medical supplies by assessing inventory levels and vendor options.
- Coordinated staff recruitment, training, and scheduling activities.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
- Ensured compliance with healthcare regulations and internal policies.
Practice Manager
Palisade Eye Associates
Bayonne, New Jersey
11.2012 - 05.2021
- Optimized staff schedules, improving coverage and elevating patient care.
- Led medical team, guiding them to achieve specific goals and objectives.
- Consulted with clinicians to formulate effective business strategies.
- Recruited, hired and trained new medical and facility staff.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
Education
MBA - Healthcare Administration
University of Arizona
Tucson, AZ05-2028
Skills
- Healthcare management
- Regulatory compliance
- Budget management
- Vendor negotiation
- Staff training
- Issue resolution
- Team collaboration
Certification
- DNV Accredited
Affiliations
- Women's Leadership Alliance, RWJBH
- Young Professionals Advisory Council (YPAC), RWJBH
- Salud Hispanic Heritage Group, Jersey City Medical Center
Timeline
Practice Manager
RWJBH Jersey City Medical Center
12.2021 - Current
Practice Manager
Palisade Eye Associates
11.2012 - 05.2021
MBA - Healthcare Administration
University of Arizona