Kelly Nardi
Morrison
Summary
Dynamic and results-driven professional with extensive experience as Head Bartender, recognized for exceptional customer service and mixology skills. Achieved a 35% increase in bar revenue through innovative cocktail menus and staff training. Proven ability to enhance team performance and orchestrate successful events, ensuring memorable guest experiences.
Overview
37
37
years of professional experience
Work History
Head Bartender/Manager
Tavalino (Patriots Place)
02.2013 - 03.2025
- Promoted to head bartender in 2014 after 1 year working at this high-volume Italian Restaurant outside of Gillette Stadium.
- Developed strong relationships with customers and a significant "regulars" business resulting in bar revenue increase of 35%.
- Consistently recognized by management for high-levels of guest service, receiving the Employee of the Month award 12 times.
- Trained over 10 new bartenders through a comprehensive training program, enhancing overall team performance and customer service standards.
- Crafted special drink and cocktail menu for seasonal offerings and menu changes to sustain customer interest and solid bar revenue.
- Orchestrated special events including wine tastings and mixology workshops, resulting in a 25% increase in quarterly sales.
- Directed operations during high traffic hours, ensuring efficient service to over 200 customers nightly.
- Served high customer volumes during special events, and game-days.
- Organized bar inventory to keep stock within optimal levels and meet expected customer demands.
- Acted as the liaison to vendors, negotiating deals that reduced cost of goods sold by 5%.
Function Manager & Waitress
Benjamins Restaurant
03.1988 - 02.2013
- Promoted to Function Manager at this fine-dining French-American restaurant and local "institution".
- Consistently had the highest restaurant-wide customer request rate when waitressing.
- Known for mastery of table-side cooking and exceptional customer service.
- Manage the crews that supported up to 450-person high-end events.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Taunton High School
Taunton, MASkills
- Mixology
- Exceptional Customer Service
- Craft Cocktail Creation
- Creating Weekly Signature Drink Specials
- Inventory Management
- Staff Training
Timeline
Head Bartender/Manager
Tavalino (Patriots Place)
02.2013 - 03.2025
Function Manager & Waitress
Benjamins Restaurant
03.1988 - 02.2013
High School Diploma -
Taunton High School
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