Kelly Nelson
Worthington,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Accounting Specialist I
JBS
Worthington, MN
04.2017 - 01.2019
- Performed data entry
- Update spread sheets daily
- Process invoices for daily posting
- Verify weights of trucks and trains
Accounts Receivable Supervisor
State of Arkansas
Little Rock, AR
03.2015 - 03.2016
- Sales & Use Tax
- Supervise staff of 7-14 personnel
- Hire, train and evaluate personnel
- Subject Matter Expert-Testing AIRS computer system during system updates
- Monitor staff performance to ensure that goals are met
- Plan and prepare work schedules, and assign employees specific duties
- Approve or reject Penalty Waiver requests based on Arkansas Revenue guidelines.
Taxpayer Service Representative
State of Arkansas
Little Rock, AR
11.2013 - 03.2015
- Withholding Tax Branch/Individual Income Tax
- Assist taxpayers by telephone, by mail, and in person to provide information about their accounts
- Processed W-2 submissions by numbering & entering taxpayer information into a spread sheet
- Corrected W-2 files for errors before submission
- Uploaded W-2 information (in MMREF-1 format) from discs into AIRS
- Refer unresolved customer grievances to designated department for further investigation
- Corrected filed tax returns for errors and process corrected returns on-line
- Calculated penalties and interest on returns filed late.
Correctional Officer
State of Arkansas
Little Rock
11.2011 - 11.2013
- Corporal
- Supervised 30-150 inmates
- Did random searches and shakedowns according to DCC Guidelines
- Conducted random security checks inside and outside the building for potential escape risks
- Monitored resident’s movements within the facility and watched for program misconduct
- Generated daily report of events on the unit I was assigned
- Transported inmates as needed
- Referred inmates for not following rules and regulations.
Taxpayer Service Representative
State of Arkansas
Little Rock, AR
08.2007 - 11.2011
- Withholding Tax Branch/Individual Income Tax
- Assist taxpayers by telephone, by mail, and in person to provide information about their accounts
- Processed W-2 submissions by numbering & entering taxpayer information into a spread sheet
- Corrected W-2 files for errors before submission
- Uploaded W-2 information (in MMREF-1 format) from discs into AIRS
- Refer unresolved customer grievances to designated department for further investigation
- Corrected filed tax returns for errors and process corrected returns on-line
- Calculated penalties and interest on returns filed late.
Taxpayer Service Representative
State of Arkansas
Little Rock, AR
08.2002 - 08.2007
- Individual Income Tax
- Confer with taxpayers by telephone, by mail, and in person to provide information about their returns and refund status
- Reviewed Individual Income Tax returns for errors
- Recalculated tax, penalty and interest following Arkansas Tax Code
- Corrected filed tax returns with errors and processed corrected returns on-line.
Secretary
Awnings by Design
North Little Rock, AR
08.1996 - 08.2002
- Calculated weekly payroll
- Prepared monthly Sales Tax reports
- Assisted with sewing and installation jobs when needed
- Painted and eradicated graphics on awning covers
- Minor repairs & maintenance on sewing machines
Education
Associates Degree - Applied Sciences in Software Development
ITT Technical College
Mar 5
Skills
- 10-key proficient and type 50 wpm
- Subject Matter Expert in AIRS (Arkansas Integrated Revenue System)
- Troubleshoot minor computer issues
- Proficient in Microsoft Word, Excel and Power Point
Certification
- First Responder and CPR Certified
- ACIC (Arkansas Crime Information Center) Certified
- Carry and conceal permitted
Timeline
Accounting Specialist I
JBS
04.2017 - 01.2019
Accounts Receivable Supervisor
State of Arkansas
03.2015 - 03.2016
Taxpayer Service Representative
State of Arkansas
11.2013 - 03.2015
Correctional Officer
State of Arkansas
11.2011 - 11.2013
Taxpayer Service Representative
State of Arkansas
08.2007 - 11.2011
Taxpayer Service Representative
State of Arkansas
08.2002 - 08.2007
Secretary
Awnings by Design
08.1996 - 08.2002
Associates Degree - Applied Sciences in Software Development
ITT Technical College