Kelly Newton
Hilton
Summary
Results-driven Commissary Manager with expertise in inventory management, vendor relations, and customer service, payroll, daily reports. Committed to enhancing operational efficiency and staff training to optimize performance in correctional facility operations.
Overview
10
10
years of professional experience
Work History
Commissary Manager
Keefe Commissary
Rochester
01.2020 - 02.2028
- Managed daily operations of commissary services for correctional facilities.
- Oversaw vending inventory to ensure proper stock levels and product availability.
- Supervised team performance and conducted regular staff evaluations.
- Developed and maintained relationships with vendors for product sourcing.
- Resolved customer complaints promptly and professionally.
- Evaluated existing processes for efficiency improvements within the commissary operations.
- Created daily reports for management to track sales and employee performance.
- Performed financial transactions such as deposits, payments, refunds, and exchanges.
- Conducted regular inventory checks to monitor stock levels and address discrepancies.
- Trained new employees on company policies and procedures related to the commissary operations.
- Participated in weekly meetings with upper management to discuss operational objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Proposed or approved modifications to project plans.
Commissary Manager
Aramark
Rochester
12.2017 - 01.2020
- Managed daily operations of commissary services for correctional facilities.
- Supervised team performance and conducted regular staff evaluations.
- Developed and maintained relationships with vendors for product sourcing.
- Resolved customer complaints promptly and professionally.
- Supervised the loading of trucks for delivery of goods from the warehouse.
- Conducted regular inventory checks to monitor stock levels and address discrepancies.
- Trained new employees on company policies and procedures related to the commissary operations.
- Suggested additional items to every customer to increase sales.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
High School Diploma -
Hilton High School
Hilton, NY06-1993
Skills
- Inventory management
- Vendor relations
- Customer service
- Supply chain management
- Financial transactions
- Staff training
- Operational efficiency
Accomplishments
- Monroe County Civilian of the Year 2025 & 2026
Timeline
Commissary Manager
Keefe Commissary
01.2020 - 02.2028
Commissary Manager
Aramark
12.2017 - 01.2020
High School Diploma -
Hilton High School