KELLY NICHOLSON
Hughesville,MD
Summary
Dependable Administrative and Customer Service Professional experienced in office administration and service coordination. Delivered efficient operations through strong organizational skills and effective communication, enhancing customer relations and supporting various departments. Focused on maintaining professionalism and accuracy while contributing to streamlined office processes.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Administrative Assistant / Receptionist
Compliance Corporation
Lexington Park, MD
12.2025 - Current
- Answer incoming phone calls and greet visitors in a professional and courteous manner.
- Provided comprehensive administrative and clerical support to enhance office operations.
- Assisted with daily office operations, facilitating efficient workflow and staff support.
- Managed incoming and outgoing mail, ensuring timely distribution of correspondence to relevant recipients.
- Create purchase orders and assist with ordering office supplies.
- Maintain organized files and records.
- Use Microsoft Word, Excel, and Outlook for daily administrative tasks and communication.
- Provided support to Accounts Payable, Contracts, Payroll, and Human Resources teams to facilitate their daily functions.
Owner / Operator
Kelly Klean
, Maryland
05.2022 - Current
- Oversaw daily operations of an independent residential and commercial cleaning business, ensuring seamless service delivery.
- Communicate with customers regarding estimates, scheduling, services, and payments.
- Coordinated recurring and one-time cleaning services, including deep-cleaning and move-in/move-out, to meet diverse customer needs.
- Scheduled appointments and services for customers efficiently., mileage tracking, and customer accounts.
- Coordinated regular cleaning services for customers., one-time, deep-cleaning, and move-in/move-out services.
- Recruited cleaning staff and assigned specific duties. cleaning staff for service fulfillment.
- Upheld high service standards while effectively managing multiple customer accounts and meeting tight deadlines.
Service Writer
Bayside Kubota & Equipment
, Maryland
09.2022 - 09.2023
- Communicated with customers regarding service status, repairs, and scheduling.
- Provided professional customer service throughout the repair process.
- Coordinated communication between customers and service personnel.
- Managed incoming and outgoing phone calls and customer inquiries to ensure timely responses.
- Facilitated communication between customers and service personnel to streamline service processes.
- Delivered professional customer service during the repair process to enhance customer satisfaction.
Business Development Representative
Heavy Hammer
, Maryland
09.2020 - 08.2021
- Researched target audiences and developed targeted prospect lists to identify potential clients.
- Built professional relationships with prospective clients through effective communication.
- Developed engaging presentations to effectively communicate company services and value propositions.
- Developed informative presentations to communicate company services and value.
- Established professional relationships with prospective clients through strategic communication.
Sales Representative
RT5 Auto Sales
, Maryland
07.2019 - 12.2020
- Delivered personalized customer service, addressing inquiries to enhance customer experience.
- Evaluated customer needs, recommending vehicles aligned with preferences and budget to facilitate informed purchasing decisions.
- Completed sales and purchasing contracts accurately.
- Followed up with customers to support sales and customer satisfaction.
- Provided personalized customer service and responded to customer inquiries.
- Conducted follow-ups with customers to ensure satisfaction and foster repeat business.
Cleaner
World Gym
, Maryland
01.2020 - 03.2020
- Executed cleaning of floors, rugs, walls, windows, furniture, and restrooms to uphold cleanliness standards.
- Executed established cleaning procedures to ensure facility cleanliness and maintained attention to detail.
- Disposed of trash and ensured facilities remained clean, safe, and welcoming for all users.
- Performed thorough cleaning and sanitization of gym facilities.
Sales Representative
TCC Verizon
, Maryland
12.2018 - 03.2019
- Guided customers in selecting wireless products, services, and plans to meet their needs.
- Opened accounts and facilitated plan and device upgrades to enhance customer experience.
- Educated customers about promotions, products, and available services.
- Addressed customer issues through phone communication and resolved general customer concerns.
- Coordinated customer service calls to resolve inquiries, addressing and resolving concerns to ensure satisfaction.
- Operated point-of-sale systems, processed payments, and issued receipts.
- Supported inventory management by organizing stock and maintaining accurate records. and inventory recordkeeping.
Sales Representative / Store Manager
Victra Wireless
, Maryland
09.2017 - 07.2018
- Oversaw daily store operations and coordinated employee schedules to ensure smooth functioning.
- Supervised employees, enhancing team collaboration and performance.
- Supervised employees and supported team performance.
- Ordered, received, and maintained inventory.
- Managed store finances and delivered daily earnings to the bank.
- Maintained an organized retail environment, contributing to positive customer experience.
Cashier
Lexington Exchange Movies
California, Maryland
09.2015 - 06.2016
- Processed customer transactions and provided friendly customer service.
- Processed customer transactions, ensuring accurate payments and delivering friendly service.
- Ensured cleanliness of theater for guest satisfaction. and maintained the theaters after showings.
- Assisted with various theater operations to enhance guest experience; with general theater operations as needed.
- Balanced cash drawer and prepared register for opening and closing shifts.
- Cleaned and maintained the theaters after showings.
- Balanced cash drawer and prepared register for efficient opening and closing shifts.
Receptionist / Assistant to Student Life Coordinator
College of Southern Maryland
Leonardtown, MD
08.2014 - 04.2015
- Managed incoming phone calls, ensuring timely direction to appropriate staff.
- Assisted students with class registration and general questions.
- Provided administrative support to the Student Life Office.
- Guided students through class registration and addressed general inquiries to enhance their experience.
- Delivered comprehensive administrative support to Student Life Office, facilitating smooth operations.
- Represented the Student Life Office at Student Council meetings.
Education
High School Diploma -
Great Mills High School
Great Mills, MDCoursework completed -
College of Southern Maryland
Leonardtown, MDSkills
- Administrative Support
- Front desk management
- Appointment scheduling
- Client relations
- Client Account Management
- Service Coordination
- Office operations
- Payment coordination
- Purchase orders
- Accounts payable
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Time Management
- Attention to Detail
- Problem Solving
- Staff supervision
- Supply Chain Coordination
- Office applications
Personal Information
Driving License: Valid Driver's License
Certification
Valid Driver's License
Timeline
Administrative Assistant / Receptionist
Compliance Corporation
12.2025 - Current
Service Writer
Bayside Kubota & Equipment
09.2022 - 09.2023
Owner / Operator
Kelly Klean
05.2022 - Current
Business Development Representative
Heavy Hammer
09.2020 - 08.2021
Cleaner
World Gym
01.2020 - 03.2020
Sales Representative
RT5 Auto Sales
07.2019 - 12.2020
Sales Representative
TCC Verizon
12.2018 - 03.2019
Sales Representative / Store Manager
Victra Wireless
09.2017 - 07.2018
Cashier
Lexington Exchange Movies
09.2015 - 06.2016
Receptionist / Assistant to Student Life Coordinator
College of Southern Maryland
08.2014 - 04.2015
High School Diploma -
Great Mills High School
Coursework completed -
College of Southern Maryland