Kelly Nielsen
Issaquah,WA
Summary
Results-driven expert with over 10 years of experience in client services, billing operations, coding, and project management.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Executive Assistant
Global Audio Video
Seattle, Washington
01.2022 - 07.2025
- Customer Service - Provided prompt, courteous, solutions-focused support to customers.
- Technical Support - Resolved inquiries regarding billing, services, and technical issues.
- Document Specialist - Maintained accurate documentation and progress.
Loan Processor
Guaranteed Rate Affinity
Chicago, Illinois
01.2020 - 01.2022
- Project Management - Streamlined loan pipeline through optimized workflows.
- Client Services – Strengthened trust through consistent updates and issue resolution.
- Regulatory Compliance – Ensured full compliance with lending requirements.
Portfolio Manager
Veristone Capital Funding
Kirkland, Washington
01.2017 - 01.2020
- Client Engagement – Experienced in developing trust while providing tailored ongoing support.
- Risk Assessment– Efficient in evaluating loan applications and strategies to mitigate financial risks.
- Market Analysis – Ability to analyze real-estate market trends.
Marketing Coordinator
Cosmopolitan Motors
Seattle, Washington
01.2009 - 01.2019
- Social Media – Developed and executed targeted social media campaigns.
- Content Creation – Created engaging campaigns and content to showcase luxury vehicles.
Education
Medical Terminology Certificate -
Edmonds Community College
Edmonds, WA 06.2024 - 09.2024
Bachelor of Science - Clinical Psychology
University of Natural Medicine
Seattle, WA 09.2011 - 09.2015
Associate of Science - Hospital Administration
DeVry University
Hayward, CA 09.2008 - 09.2010
Skills
- Calyx Point
- Encompass
- QuickBooks
- Google Workspace
- Project Management
- Executive support
Timeline
Medical Terminology Certificate -
Edmonds Community College
06.2024 - 09.2024
Executive Assistant
Global Audio Video
01.2022 - 07.2025
Loan Processor
Guaranteed Rate Affinity
01.2020 - 01.2022
Portfolio Manager
Veristone Capital Funding
01.2017 - 01.2020
Bachelor of Science - Clinical Psychology
University of Natural Medicine
09.2011 - 09.2015
Marketing Coordinator
Cosmopolitan Motors
01.2009 - 01.2019
Associate of Science - Hospital Administration
DeVry University
09.2008 - 09.2010