Kelly O’Leary
Lynn,MA
Summary
Dynamic retail professional with a proven track record at Famous Footwear, Gymboree, Saks 5th Avenue and Lady Foot Locker, excelling in customer service and team leadership. Skilled in optimizing store operations and enhancing sales through innovative merchandising and relationship building. Committed to fostering a collaborative environment, driving performance, and achieving goals while ensuring exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Famous Footwear
Stoneham, MA
11.2020 - 12.2025
- Led daily operations, ensuring optimal staffing levels and efficient workflow.
- Mentored team members, fostering skill development and enhancing customer service standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
MIT Store Manager
Gymboree
Saugus, MA
01.2019 - 05.2019
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Trained and mentored staff, fostering a collaborative team environment and enhancing service quality.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Classical High School
Lynn, MA06.1995
Skills
Customer Service
Exceeds sales
Positive and professional
Retail operations
Store organization
Team building and leadership
Work Planning and Prioritization
Relationship building and management
Goals and performance
Timeline
Assistant Store Manager
Famous Footwear
11.2020 - 12.2025
MIT Store Manager
Gymboree
01.2019 - 05.2019
High School Diploma -
Classical High School