Kelly Orton
Providence
Summary
Reliable, fast learner of new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong communication skills. Hardworking and versatile.
Overview
1
1
Certification
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Barista
Dunkin Donuts
Seekonk
02.2025 - Current
- Prepared and served food,coffee and other beverages according to Dunkin standards.
- Assisted customers in selecting menu items and answering questions.
- Operated cash register and processed customer transactions efficiently.
- Monitored inventory levels and restocked supplies.
- Adhered to food safety and sanitation guidelines consistently.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Front of House Manager
TGI Fridays
North Dartmouth
07.2021 - 11.2024
- Managed daily operations of front of house team.
- Coordinated staff schedules to accommodate volume.
- Trained and mentored new employees on service standards.
- Oversaw guest experiences and resolved issues promptly.
- Monitored inventory levels and ordered supplies as needed.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Resolved customer complaints in a professional manner.
- Provided support to servers when needed during busy periods or peak hours.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Interviewed, hired and trained new employees.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Controlled and maintained labor costs through careful scheduling.
- Tracked sales data and generated reports on sales trends within the restaurant.
Bartender
TGI Fridays
North Dartmouth
01.2013 - 03.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Mixed and served beverages according to established recipes and standards.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in training new bartenders on drink preparation techniques.
- Handled cash transactions accurately while maintaining a balanced register.
- Engaged with customers to enhance their dining experience through conversation.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Hairstylist
Fantastic Sams Cut & Color
Fall River
09.2012 - 03.2019
- Provided haircuts, color treatments, and styling services to diverse clientele.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Consulted with clients to determine desired hairstyles and preferences.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Managed appointment scheduling and customer flow efficiently.
- Greeted customers, answered phones and booked appointments.
- Developed relationships with new clients through referrals from existing customers.
- Maintained cleanliness and organization of workstations and tools.
- Managed cash register transactions during checkout process.
- Demonstrated knowledge of health and safety regulations in the workplace.
Education
Hairdressing License /class 1 License - Cometology
Rob Roy
Fall River, MA 10.2010 - 01.2012
B.M.C Durfee High School
Fall River, MassachusettsSkills
- Beverage crafting
- Food preparation
- Cash handling
- POS system operation
- Inventory management
- Safe food handling practices
- Food running
- Shift scheduling
- Staff training
- Workflow management
- Effective communication
- Problem solving
- Decision-making
- Multitasking and organization
- Team player
- Positive and professional
- Conflict resolution
- Multitasking and organization
Certification
- Serve safe certified
- Class 1 cosmetology license
Timeline
Barista
Dunkin Donuts
02.2025 - Current
Front of House Manager
TGI Fridays
07.2021 - 11.2024
Bartender
TGI Fridays
01.2013 - 03.2020
Hairstylist
Fantastic Sams Cut & Color
09.2012 - 03.2019
Hairdressing License /class 1 License - Cometology
Rob Roy
10.2010 - 01.2012
B.M.C Durfee High School