Kelly Otazu
Los Angeles,CA
Summary
Dynamic operations manager with a proven track record at Starbucks, excelling in client assessment and crisis intervention. Adept at enhancing team collaboration and customer service, I successfully developed efficient procedures and resolved customer complaints, ensuring high satisfaction levels. Passionate about fostering positive environments, I also contributed to educational initiatives as an assistant teacher volunteer.
Overview
8
8
years of professional experience
Work History
Daily Operations Manager
Starbucks
Los Angeles, CA
06.2022 - 08.2024
- Assisted in recruiting, hiring, on boarding, and training new employees as needed.
- Developed and maintained daily operations procedures to ensure efficiency.
- Resolved customer complaints promptly and professionally while ensuring customer satisfaction.
Assistant Teacher Volunteer
Core Church La
Angeles, CA
08.2016 - 07.2021
- Provided one-on-one help to individual students who needed extra assistance.
- Worked closely with the classroom teacher to understand expectations for the day's activities.
- Contributed ideas for creating an enjoyable learning environment for all students.
Education
Bachelor of Arts - Counseling Psychology
California State University, Channel Islands
Camarillo, CA05-2026
Associate of Arts - Psychology
Santa Monica College
Santa Monica, CA06-2024
Skills
- Client assessment
- Crisis intervention
- Behavioral analysis
- Counseling techniques
- Customer service
- Team collaboration
Accomplishments
- I received the Servant's Heart Award for embodying a positive spirit and commitment to serving others.
- In recognition of my high academic standing, I have been admitted on the Dean's Honor List within the past 3 years.
Timeline
Daily Operations Manager
Starbucks
06.2022 - 08.2024
Assistant Teacher Volunteer
Core Church La
08.2016 - 07.2021
Bachelor of Arts - Counseling Psychology
California State University, Channel Islands
Associate of Arts - Psychology
Santa Monica College
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