Summary
Work History
Education
Timeline
Generic

Kelly Overbay

Cincinnati,OH

Summary

Dedicated customer service professional with experience in front desk support, order processing, inventory assistance, and customer relations. Seeking to contribute strong communication, organizational and problem-solving skills in a customer-focused role.

Work History

Front Desk Attendant

Freestore Foodbank
Cincinnati, OH
2025 - 2025
  • Greeted and assisted clients at the front desk in a professional and welcoming manner
  • Used a specialized computer system to check clients in accurately and efficiently
  • Supported checkout procedures
  • Provided dependable volunteer support in a fast-paced service environment

Customer Service Representative

Great Buns Bakery
Las Vegas, NV
2010 - 2014
  • Managed customer orders through a computer system and a multi-line phone system

  • Delivered high-quality customer service in person and by phone

  • Performed accurate data entry for costumer orders and records
  • Resolved delivery and order issues promptly
  • Coordinated with drivers regarding schedules and delivery routes
  • Maintained organized filing systems and supported office operations
  • Assisted with inventory tracking and stock support

Customer Service Associate

Fastenal
Las Vegas, NV
2007 - 2010
  • Assisted customers in locating the correct products based on their needs
  • Stocked merchandise and supported ongoing inventory management
  • Answered multi-line phone calls and assisted customers with questions
  • Received and checked in new inventory

Front Desk Administrator

All Seasons
Las Vegas, NV
2002 - 2007
  • Assisted guests with inquiries, providing accurate information and exceptional customer service
  • Coordinated appointment scheduling utilizing a proprietary software system
  • Managed multi-line phone systems, directing calls to appropriate departments for efficient communication

Administrative Assistant

Hammond Law Firm
Cincinnati, OH
1998 - 2002
  • Greeted customers, providing excellent customer service and a welcoming office environment
  • Managed incoming phone calls, emails and client inquiries
  • Scheduled appointments, consultations and meetings
  • Maintained and organized physical and electronic client files
  • Entered and updated client information in case management and office databases

Education

Courses Towards BA in Special Education

Nevada State University
Henderson, NV

Timeline

Front Desk Attendant

Freestore Foodbank
2025 - 2025

Customer Service Representative

Great Buns Bakery
2010 - 2014

Customer Service Associate

Fastenal
2007 - 2010

Front Desk Administrator

All Seasons
2002 - 2007

Administrative Assistant

Hammond Law Firm
1998 - 2002

Courses Towards BA in Special Education

Nevada State University

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Kelly Overbay