Microsoft Office
Kelly Page
San Antonio,TX
Summary
Proactive individual committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Disciplined and motivated to contribute to excellence in every work environment. Vast professional experience to include, customer service, care-giving, assembly, and data-entry.
Overview
8
8
years of professional experience
6
6
Certifications
Work History
Appointment Scheduler
Optum, UnitedHealth Group
06.2023 - Current
- Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
- Enhanced veteran satisfaction with timely and accurate appointment confirmations and reminders.
- Managed over 40 calls each day, while maintaining professionalism and accuracy when gathering veteran information for appointment bookings.
- Acted as reliable point of contact for veterans, addressing concerns or questions about their appointments with professionalism and tact.
- Resent failed fax attempts, ensuring timely delivery of critical healthcare referral documents for veterans.
- Verified accuracy of referral documents before resending, maintaining high standards of data integrity.
- Collaborated with healthcare providers to address and resolve issues related to failed fax transmissions.
- Maintained meticulous records of fax attempts and resolutions to ensure continuity in veteran care.
- Assisted in streamlining fax process, reducing errors and improving overall efficiency.
Transportation Management Coordinator
US Army Reserves
3 2018 - 03.2024
- Coordinated movement of personnel, equipment, and supplies, ensuring timely and efficient transportation.
- Managed logistical operations, including route planning, convoy operations, and load scheduling.
- Supervised loading and unloading of vehicles, maintaining accuracy and safety protocols.
- Monitored transportation assets and resources, optimizing usage to meet mission objectives.
- Trained and led team members in transportation procedures, enhancing overall unit readiness.
- Documented transportation activities and maintained records to ensure compliance with military regulations.
- Conducted risk assessments and implemented mitigation strategies to safeguard personnel and assets during transportation operations.
Customer Care Representative
CVS Caremark
09.2021 - 06.2023
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Lead Preschool Teacher
The Goddard School
05.2021 - 08.2021
- Prepared lessons that meet educational requirements in an age-appropriate manner, and taught in a manner suitable for the ages of all participating students.
- Managed a busy classroom environment, and provided the structure and discipline required for successful learning for everyone in the classroom.
- Helped children meet educational milestones through personalized instruction and other supplementary assistance.
- Provided helpful feedback to parents and guardians on a regular or as-needed basis.
- Developed comprehensive assessment system to track preschoolers' progress in key developmental areas, using data-driven instruction to tailor lesson plans accordingly.
- Mentored new educators on effective teaching strategies, contributing to their professional development and success in the classroom.
Retail Sales Associate
Plato's Closet
09.2018 - 08.2020
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Participated in periodic inventory counts to maintain accurate stock levels.
Electrical & Electronic Equipment Assembler
X-Microwave
03.2016 - 08.2016
- Assembled circuit boards with precision and attention to detail.
- Recorded and managed inventor entries for electrical components.
- Read and interpreted drawings, diagrams, blueprints, specifications, work orders, or reports.
- Performed manual assembly during small-scale production of electronic devices used in avionic systems, military systems, and medical equipment.
- Delivered consistent high-quality products with rigorous adherence to company standards throughout all stages of assembly process.
Education
High School Diploma -
Hutto High School
Hutto, TX 08.2015 - 2019.05
Skills
- Written and Verbal Communication
- Empathy and Patience
- Leadership
- Virtual Collaboration Tools
- Adaptability
- Troubleshooting
- Electronic Assembly
- Office Software
- CRM Software
- Scheduling and Coordination
- Task Prioritization
- Customer Service
- Written and Verbal Communication
Software
SketchUp Graphic Design
CRM Software
Certification
Certified Clinical Medical Assistant
Timeline
Appointment Scheduler
Optum, UnitedHealth Group
06.2023 - Current
Customer Care Representative
CVS Caremark
09.2021 - 06.2023
Lead Preschool Teacher
The Goddard School
05.2021 - 08.2021
CPR Certified
05-2021
First Aid Certified
05-2021
Retail Sales Associate
Plato's Closet
09.2018 - 08.2020
Certified Clinical Medical Assistant
05-2018
Certified Phlebotomy Technician
05-2018
Certified Electrocardiogram Technician
05-2018
Certified Feeding Assistant
05-2018
Electrical & Electronic Equipment Assembler
X-Microwave
03.2016 - 08.2016
High School Diploma -
Hutto High School
08.2015 - 2019.05
Transportation Management Coordinator
US Army Reserves
3 2018 - 03.2024
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