Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Paladino

Council Bluffs,IA

Summary

Compassionate Treatment Technician with background in providing quality care to patients. Strengths include strong communication skills, ability to work under pressure and knowledge in creating individualized treatment plans. Have made significant contributions to previous workplaces by improving patient satisfaction rates and implementing effective procedures.

Overview

7
7
years of professional experience

Work History

Server

Burger Theory
Omaha, NE
05.2024 - Current
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Greeted guests and provided menus.
  • Prepared drinks according to standard recipes.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.

Server

Hu Hot Mongolian Grill
Council Bluffs, IA
02.2024 - Current
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Took orders from customers accurately and in a timely manner.
  • Followed health safety guidelines when preparing and serving food products.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Delivered food orders promptly and courteously.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Front Desk Agent

Courtyard by Marriott
Council Bluffs, IA
02.2023 - 03.2024
  • Processed payments accurately and efficiently.
  • Inputted guest information into computer system accurately and securely.
  • Scheduled reservations for groups and special events.
  • Maintained cleanliness of lobby area at all times.
  • Addressed customer needs in a timely manner.
  • Managed cash drawer responsibly throughout shift.
  • Resolved customer complaints promptly and courteously.

Therapeutic Mentor

Santa Monica treatment center
Omaha, NE
12.2021 - 03.2023
  • Assisted clients in developing life skills, including problem-solving, communication, decision-making, anger management, self-esteem building and conflict resolution.
  • Provided crisis intervention when needed.
  • Provided transportation when necessary for clients attending appointments or recreational activities.
  • Adhered to all agency policies and procedures regarding confidentiality and ethical standards.
  • Developed positive relationships with clients and their families.
  • Monitored client activities outside of therapy sessions to ensure compliance with treatment plan objectives.
  • Worked closely with other professionals involved in the care of each client.
  • Supported clients through difficult transitions or changes in their lives.
  • Helped patients understand appropriate behaviors and responses using behavior modeling.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Composed or prepared correspondence, case notes and narratives with computer-based applications.

Active Treatment Assistant

Siena Francis Treatment Center
Omaha, NE
12.2017 - 03.2018
  • Provided emotional support and encouragement to clients during difficult times.
  • Maintained a safe environment for clients by following safety protocols.
  • Provided crisis intervention when necessary by remaining calm in stressful situations.
  • Motivated individuals toward personal growth by providing positive reinforcement.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Kept facility stocked with necessary supplies, equipment and instruments.

Education

High School Diploma -

Thomas Jefferson High School
Council Bluffs, IA
06-1987

Skills

  • Conflict resolution
  • Team collaboration
  • Problem solving
  • Time management
  • Effective communication
  • Attention to detail
  • Crisis intervention
  • Calm demeanor
  • Positive and professional
  • Team member support
  • Multitasking and organization
  • Strong work ethic
  • Professional appearance

Timeline

Server

Burger Theory
05.2024 - Current

Server

Hu Hot Mongolian Grill
02.2024 - Current

Front Desk Agent

Courtyard by Marriott
02.2023 - 03.2024

Therapeutic Mentor

Santa Monica treatment center
12.2021 - 03.2023

Active Treatment Assistant

Siena Francis Treatment Center
12.2017 - 03.2018

High School Diploma -

Thomas Jefferson High School

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Kelly Paladino