Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelly Paredes Gomez

Desert Hot Springs,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

The Home Depot Inc
05.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Warehouse Worker

Amazon.Inc
02.2017 - 12.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 85 pounds.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Assisted in receiving, stocking and distribution of merchandise.

Warehouse Worker

Pepboys Warehouse
08.2015 - 01.2017
  • Excellent communication skills, both verbal and written.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.

Education

Diploma - Mathematics

Orangewood High School
Redlands, CA
06.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Conflict Resolution
  • Complaint Handling
  • Product Knowledge
  • Paperwork Processing
  • Order Processing
  • Product Sales
  • Recordkeeping strengths

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Customer Service Representative

The Home Depot Inc
05.2020 - Current

Warehouse Worker

Amazon.Inc
02.2017 - 12.2019

Warehouse Worker

Pepboys Warehouse
08.2015 - 01.2017

Diploma - Mathematics

Orangewood High School

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Kelly Paredes Gomez