Kelly Paris
Converse,TX
Summary
Highly organized and detail-oriented performing professional, with more than 20 years' experience working in medical and administrative fast-paced environment. Hard-working, multi-tasking with outstanding telephone, scheduling and documentation skills. Established record of reliability and creating positive rapport with patients, family and staff.
Overview
5
5
years of professional experience
Work History
HR Specialist
Department Of Veterans Affairs
11.2022 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Coordinates and participates in job fairs and outreach events.
- Serves as a active member of the strategic staffing plan.
Supervisor Medical Support Assistant
San Diego VA Medical Center
08.2021 - Current
- Assigns work assignments, sets deadlines, and designate completion dates for Advance Medical Support Assistants of the service.
- Coordinates appointments for patients with other medical services, including emergency add-on's and same day appointments.
- Evaluates the work of subordinate staff; resolving complex problems to ensure patient services are met.
- Evaluates work performance and completes performance appraisals and disciplinary actions for all employees assigned to section.
- Ensures that all annual training requirements are completed by all staff under his/her supervision in accordance with VA policy.
- Provides assessment of productivity, effectiveness and efficiency of Mental Health operations.
- Coordinates leave, approves leave, overtime and compensatory time worked, and arranges cross coverage tours of duty.
Lead Medical Support Assistant
Jesse Brown VA Medical Center
09.2020 - 08.2021
- Coordinates assignments and workflow for the interdisciplinary unit
- Provide training to incoming MSAs in collaboration with Learning Services and Support Services.
- Conduct audits of patient movement actions, scanning and records managements practices to ensure accuracy and timeliness.
- Monitors performance measures related to MSA workload and leads staff in performance improvement efforts.
- Directs MSA coverage and provides coverage where needed.
- Acts as a liaison to staff and patients to resolve day-to-day conflicts.
Medical Support Support
Jesse Brown VA Medical Center
06.2019 - 09.2020
- Scheduling, canceling, re-scheduling patient's appointments and/or consults
- Receiving and placing telephone calls, scanning and faxing
- Verifying and updating demographics and insurance information
Processing emergency and non-emergency transfers to other VA facilities or private hospitals - Oriented and trained new staff
- Interfaces with personal computer applications as well as numerous VA specific applications such as VISTA and CPRS
- Monitoring both inpatient and outpatient appointments for areas of responsibility
Program Support Assistant
Edward Hines, JR VA Hospital
05.2019 - 06.2019
- Aid in gathering of program data to compose thorough monthly reports
- Fostered accounts payable and receivable for office grossing per year
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Developed agendas, attends and transcribes minutes for meetings Maintains calendars, schedules appointments and meetings
- Pioneered detailed expense reports and requests purchase card holder
- Maintains updates and is generally responsible for equipment inventory tracking log for respective area
Education
MBA -
Belhaven University
Jackson, MS05.2024
Master of Public Administration -
Belhaven University
Jackson, MS05.2021
Bachelor of Science -
Northern Illinois University
DeKalb, IL12.2018
Skills
- Accurate and detailed, Quick problem solver
- Identifying educational or training needs for interdisciplinary team
- Prepares, composes, or reviews correspondence, letters, memoranda, reports, presentation outlines, service policies
- Customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care
- Knowledgeable CPRS, Vista, Consults, Audits
- Independently making decisions based on guidelines, precedents and regulations
- Evaluate performance appraisals
- Conduct performance base interviews for prospective candidates
- Orienting and providing on-the-job training for new and current employees
- Advanced knowledge of managing or leading patient support staff in a clinic
- Ability to provide briefings, orientations, staff development, and training
- Ability to manage and identify budget needs
- Supervised team of 15 staff members
- Utilizes various software, such as Microsoft Office programs
Accomplishments
- Collaborated with team of five in the development of Root Cause Analysis/Rapid Process Improvement Team
- Achieved finding vulnerabilities in the system and developing countermeasures, and to prevent recurrence
- Documented and resolved a final report, which led to recommendations based on my expert analysis and report the findings to leadership
- Participated in the creation of Advanced Medical Support Assistant(AMSA) training guide to helping with onboarding process
Timeline
HR Specialist
Department Of Veterans Affairs
11.2022 - Current
Supervisor Medical Support Assistant
San Diego VA Medical Center
08.2021 - Current
Lead Medical Support Assistant
Jesse Brown VA Medical Center
09.2020 - 08.2021
Medical Support Support
Jesse Brown VA Medical Center
06.2019 - 09.2020
Program Support Assistant
Edward Hines, JR VA Hospital
05.2019 - 06.2019
MBA -
Belhaven University
Master of Public Administration -
Belhaven University
Bachelor of Science -
Northern Illinois University
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