Kelly Pendergast
Bay Shore
Summary
Experienced professional with a background in team leadership and employee training. Skilled in problem-solving and organizational efficiency, successfully implementing new systems and mentoring staff to foster a culture of continuous improvement. Results-driven with solid experience in managing customer interactions and optimizing service processes. Recognized for enhancing client satisfaction through effective communication and proactive problem resolution. Strong focus on team collaboration and adaptability, ensuring effective responses to changing needs.
Overview
12
12
years of professional experience
Work History
Motor Vehicle Representative
New York State Department of Motor Vehicles
Massapequa, NY
03.2023 - Current
- Processed motor vehicle registration and license applications, ensuring compliance with state regulations.
- Demonstrated strong attention to detail when examining identification documents, protecting against potential fraud
- Assisted in the implementation of a new software system, training staff to ensure a smooth transition with minimal disruption to daily operations.
- Promoted excellent customer service standards by promptly addressing client concerns, quickly identifying problems and providing timely solutions.
- Reduced wait times by effectively managing queue system and optimizing service during peak hours.
Account Manager
Positive Promotions
Hauppauge, NY
03.2019 - 09.2021
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Conducted regular reviews of accounts to identify opportunities for upselling and cross-selling services.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Sales Training Manager
FindaTopDoc.com
Islip, NY
03.2014 - 03.2019
- Developed and implemented comprehensive sales training programs to enhance team performance.
- Analyzed training needs and tailored content for diverse learning styles and objectives. Mentored new hires, fostering a culture of continuous learning and improvement
- Established clear expectations for performance improvement and evaluated training effectiveness through feedback and assessments
- Collaborated with senior management to achieve business objectives through effective staff development, identifying skill gaps, developing targeted training initiatives, and aligning those initiatives with organizational goals.
Education
Bachelor of Science - Criminal Justice
Briarcliffe College
NY06-2012
Skills
- Team leadership & collaboration
- Employee training & mentorship
- Problem-solving
- Organizational skills
- Adaptability & flexibility
- Continuous self improvement
- Time management
- Goal oriented
- Customer service
- Verbal and written communication
Timeline
Motor Vehicle Representative
New York State Department of Motor Vehicles
03.2023 - Current
Account Manager
Positive Promotions
03.2019 - 09.2021
Sales Training Manager
FindaTopDoc.com
03.2014 - 03.2019
Bachelor of Science - Criminal Justice
Briarcliffe College