Kelly Pepion
Summary
Adept at balancing high-volume service with exceptional customer care, I honed my skills at Highway 55 Burgers Shakes And Fries, mastering multitasking and POS systems. My strong work ethic and ability to engage guests positively contributed to enhanced dining experiences, showcasing my commitment to excellence and team collaboration.
Overview
8
8
years of professional experience
Work History
Server/Front of House Lead
Highway 55 Burgers Shakes And Fries
08.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Caregiver/Personal Care Assistant
BSW Inc
10.2022 - 01.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Dishwasher
Rib And Chop House
07.2019 - 09.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Housekeeper
Super 8 Hotel
02.2017 - 04.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
GED -
BHS
Billings, MT11-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Menu memorization
- Supply restocking
- Table bussing
- Suggestive selling
- Beverage preparation
- Food safety
Timeline
Server/Front of House Lead
Highway 55 Burgers Shakes And Fries
08.2024 - 01.2025
Caregiver/Personal Care Assistant
BSW Inc
10.2022 - 01.2023
Dishwasher
Rib And Chop House
07.2019 - 09.2019
Housekeeper
Super 8 Hotel
02.2017 - 04.2017
GED -
BHS
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