Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kelly Polido

Kahului,HI

Summary

Dynamic tour driver and dispatcher with Polynesian Adventure Tours, recognized for exceptional customer service and consistent safe driving. Proven ability to enhance team engagement and develop business through strong rapport with clients. Trained new staff effectively, fostering a supportive environment while optimizing logistics for improved operational efficiency.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Tour Driver/ Step On Guide

Polynesian Adventure Tours
01.2002 - 05.2018
  • Operated tour vehicles safely while adhering to traffic regulations.
  • Provided informative commentary about local attractions during tours.
  • Assisted passengers with boarding and disembarking processes.
  • Ensured vehicle cleanliness and proper maintenance before each trip.
  • Coordinated schedules to maximize efficiency and enhance customer satisfaction.
  • Actively participated in industry trainings and workshops to continuously improve knowledge of local geography, history, and culture.
  • Established rapport with repeat clients through exceptional service that fostered long-term relationships.
  • Trained new drivers on company protocols, route navigation, and customer interaction strategies.
  • Collaborated with tour guides to synchronize schedules and improve overall tour quality for guests.

Dispatcher

Polynesian Adventure Tours
08.2000 - 01.2002
  • Coordinated daily logistics operations to optimize route efficiency and reduce delays.
  • Trained new staff on operational protocols and safety regulations to maintain compliance.
  • Developed training materials that enhanced onboarding processes for new dispatchers.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

Education

Hawaiian Studies

Maui Community College
Kahului, HI

High School Diploma -

Baldwin High School
Wailuku, HI
06-1984

Skills

  • Demonstrated patience
  • Business development
  • Supportive team engagement
  • Consistent safe driving
  • Customer Service-oriented
  • Public speaking confidence
  • First aid training
  • Tour guiding experience
  • Route planning expertise

Certification

Took Hawaiian History Certification classes for 2 years.

Timeline

Tour Driver/ Step On Guide

Polynesian Adventure Tours
01.2002 - 05.2018

Dispatcher

Polynesian Adventure Tours
08.2000 - 01.2002

Hawaiian Studies

Maui Community College

High School Diploma -

Baldwin High School

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Kelly Polido