Kelly Polk
Summary
Organized and dependable team member successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team member with strong organizational skills. Ability to handle multiple resources simultaneously with a degree of accuracy. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Patient Access Specialist
Northwestern Memorial Hospital
11.2015 - Current
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collect and validate patient demographics and insurance information.
- Perform patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Provide telephone screening of patient's medical concerns and severity of conditions.
Star Service Center Agent
Loews Chicago O'Hare
04.2012 - 11.2015
- Operate switchboard and route internal calls.
- Mange and maintain inventory for departmental resources for daily use and events.
- Checking and distributing documents or correspondences.
- Input billing and guest fees
- Prepare for all in house group meetings and VIP arrivals
Customer Service Manager
Rosenthal Collins Group Rcg
06.1995 - 03.2009
- Manage a team of four employees,along with training new hires.
- Maintain records and documents of customer information for trading platforms.
- Execute Trades and clear daily trades.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Business
Richard J. Daley
Chicago, ILSkills
- Intense Organizational Skills
- Unwavering Commitment to Customer Service
- Health Information Obtainment
- Information Collection
- Eligibility Determination
Timeline
Patient Access Specialist
Northwestern Memorial Hospital
11.2015 - Current
Star Service Center Agent
Loews Chicago O'Hare
04.2012 - 11.2015
Customer Service Manager
Rosenthal Collins Group Rcg
06.1995 - 03.2009
Business
Richard J. Daley
Similar Profiles
Michaela HirdMichaela Hird
Clinical Coordinator, Postpartum at Northwestern Memorial Hospital, Prentice Women's HospitalClinical Coordinator, Postpartum at Northwestern Memorial Hospital, Prentice Women's Hospital
Latasha JohnsonLatasha Johnson
Peer Support Specialist at Northwestern Memorial Hospital, Prentice Women's HospitalPeer Support Specialist at Northwestern Memorial Hospital, Prentice Women's Hospital
Carolyn NguyenCarolyn Nguyen
Interventional Radiology Nurse at Northwestern Memorial HospitalInterventional Radiology Nurse at Northwestern Memorial Hospital
Dana MinculescuDana Minculescu
Nursing Clinical Experience at Northwestern Memorial Hospital (CRT)Nursing Clinical Experience at Northwestern Memorial Hospital (CRT)
Michele GustaitisMichele Gustaitis
Patient Access Team Leader / Senior Patient Access Specialist at Winchester Medical CenterPatient Access Team Leader / Senior Patient Access Specialist at Winchester Medical Center