Nermina Salkic
Syracuse,NY
Summary
Dynamic and results-driven healthcare professional with over three years of experience delivering exceptional service and fostering positive customer relationships. Recognized for a strong work ethic, adaptability, and outstanding interpersonal skills, consistently providing quick and friendly assistance in fast-paced environments. Proven leadership abilities, effective problem-solving skills, and clear communication with colleagues ensure seamless collaboration. Committed to continuous learning and personal growth while maintaining a proactive, reliable, and detail-oriented approach to every task.
Overview
4
4
years of professional experience
Work History
Patient Access Specialist
Trinity Health Of New England
09.2025 - 12.2025
- Coordinated insurance verification procedures, enhancing claims processing efficiency and minimizing delays.
- Managed high-volume insurance verifications within 24 hours of submission for productive medical operations.
- Experience in Medicare/Medicaid insurance authorization along with other insurance payors- Ex: Cigna, BCBS, Aetna, Anthem
- Facilitated patient registration processes, ensuring accurate data collection and compliance with health regulations.
- Expert knowledge using EPIC application
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Complete payment estimates for inpatient visits to ED
Ophthalmic Biller & Triage Technician
Eye Solutions Of Syracuse
Syracuse, NY
08.2024 - 05.2025
- Communicate with patients on a day-to-day basis while helping assess their needs
- Answer a high volume of calls throughout the workday from patients and other providers
- Completed prior authorizations & medication refills
- Processed insurance claims and managed patient billing inquiries efficiently.
- Knowledgeable in CPT codes & ICD-10 codes
- Completed preliminary assessments for patients, including testing as ordered
- Processed insurance claims, managed patient billing inquiries efficiently, and coordinated patient referrals
- Utilized electronic health record (EHR) systems for accurate data entry and retrieval.
Ophthalmic Technician & Triage
Sight MD
Manchester, CT
05.2023 - 05.2024
- Team leader - helping teammates with their oriented tasks for the day
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted healthcare providers during examinations and procedures, ensuring patient comfort and safety.
- Maintained accurate electronic health records, ensuring compliance with regulatory standards.
- Administered patient care, including vital signs monitoring and medical history documentation.
- Complete medication refills & prior authorizations as needed
- Assisting with ancillary testing such as Optos, OCT's, visual fields
Ophthalmic Technician
Solinsky Eye Care
West Hartford, CT
01.2022 - 05.2023
- Coordinated patient flow within clinic to minimize wait times and enhance service efficiency.
- Documented patient information accurately in electronic health records for improved data management.
- Relaying instructions to the patients (ex: post care instructions, scheduling information, etc)
- Assisted in performing preliminary eye examinations using specialized equipment and diagnostic tools.
- Conducted comprehensive patient history assessments to support accurate diagnosis and treatment.
- Educated patients on pre-operative and post-operative care protocols to enhance recovery outcomes.
Education
Bachelors Degree -
Central Connecticut State University
New Britain, CT12-2025
Bachelors Degree - undefined
Southern New Hampshire University
Skills
- Organizational Skills
- Medical Billing
- Microsoft Excel
- ICD-10 & CPT Coding
- Health information obtainment
- insurance authorization
- claim submissions
- payment posting
- Customer service
- Medical terminology
- Front desk operations
- HIPAA compliance
- Appointment scheduling
Languages
English, Serbo-croatian
Timeline
Patient Access Specialist
Trinity Health Of New England
09.2025 - 12.2025
Ophthalmic Biller & Triage Technician
Eye Solutions Of Syracuse
08.2024 - 05.2025
Ophthalmic Technician & Triage
Sight MD
05.2023 - 05.2024
Ophthalmic Technician
Solinsky Eye Care
01.2022 - 05.2023
Bachelors Degree - undefined
Southern New Hampshire University
Bachelors Degree -
Central Connecticut State University