Kelly Pope
South Bend,IN
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Eager to implement best practices.
Overview
20
20
years of professional experience
Work History
Surgery Scheduler Coordinator
Beacon Health Systems
South Bend, IN
04.2022 - Current
- Reports to Office Supervisor
- Coordinates surgical schedule for multiple surgeons ensuring use of operating rooms per physician preference, collaborating with medical staff
- Maintain accurate patient records, to guarantee compliance and improving data integrity.
- Track and update patient information.
- Initiate the pre authorization process for insurance coverage, assure timely approval for surgical procedures minimizing delays.
Specialty Scheduler
Beacon Health Systems
South Bend , IN
11.2019 - 04.2022
- Reports to Office Supervisor
- Managed all aspects of scheduling for 4 physicians
- Coordinated patient appointments, handling all new patient referrals both internal and external
- Facilitated communication between patients and all providers to ensure timely follow up to provide full patient care
- Developed and implemented scheduling protocols reducing appointment wait times.
- Assisted organizational efforts by filing, entering data and answering phones.
Medical Receptionist /Office Floater
Elkhart Clinic
Elkhart, IN
04.2015 - 11.2019
- Reports to Float Team Supervisor
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Processed referrals for specialist care when requested by physicians or patients.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
Organizational Management
Bethel College
Mishawaka, IN01-2013
Associate of Applied Science - Medical Transcription /Coding
Michiana College
Indiana06-1998
High School Diploma -
Saint Joseph's High School
Indiana06-1988
Skills
- Organizational Management
- Coordinate communication between departments and patients, contributing to more organized centric environment
- Implement communication protocols
- Reconcile cross departmental communication and scheduling
- Generate and review daily/weekly/monthly reports, referrals to track patient flow
- Identify opportunities for process improvement
Accomplishments
- Beacon Medical Group Customer Service Champion for 2 consecutive years, demonstrating exceptional communication skills and focusing on operational accuracy.
Additional Skills
- Proficiency using EMR system
- Knowledge in ICD 10, CPT and HCPCS coding systems
- Strong analytical skills with experience in data driven decision making
- Knowledge of medical terminology and surgical procedures
- Multitasking abilities with focus on improving operational efficiency.
Timeline
Surgery Scheduler Coordinator
Beacon Health Systems
04.2022 - Current
Specialty Scheduler
Beacon Health Systems
11.2019 - 04.2022
Medical Receptionist /Office Floater
Elkhart Clinic
04.2015 - 11.2019
Organizational Management
Bethel College
Associate of Applied Science - Medical Transcription /Coding
Michiana College
High School Diploma -
Saint Joseph's High School
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