Kelly Radford
Raleigh,NC
Overview
27
27
years of professional experience
Work History
Outside Sales Account Manager
Southeastern Tile Connection Durham
Durham, North Carolina
07.2025 - Current
- Developed relationships with new and existing clients in the tile industry.
- Conducted product demonstrations to showcase tile features and benefits.
- Responded promptly to customer inquiries and provided product information.
- Built strong relationships with existing customers by providing superior service and support.
Showroom Manager
Clayton Tile
Spartanburg, South Carolina
11.2013 - 07.2025
- Managed daily operations and staff in a high-traffic tile showroom.
- Trained and mentored new employees on product knowledge and customer service.
- Supported staff and mentored in selling techniques and methods, helping team to exceed sales goals.
- Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner.
- Coordinated showroom creation and setup products for retail sales.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed store merchandising strategies to optimize product visibility and increase sales.
- Collaborated with suppliers to maintain inventory levels and product selection.
Outside Sales
Trueblue Staffing
Raleigh, North Carolina
04.2011 - 11.2013
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
Outside Sales Representative
Daltile/ American Olean
Roanoke, Virginia
05.2008 - 03.2011
- Conducted product presentations to educate clients on Daltile offerings.
- Managed territory by identifying potential customers and following up on leads.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Monitored industry trends and kept abreast of new developments in the marketplace.
Showroom Manager
Clayton Tile
Spartanburg, South Carolina
11.1998 - 05.2008
- Managed daily operations of showroom to ensure optimal customer experience.
- Coordinated inventory management to maintain stock levels and product availability.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Skills
- Territory management
- Goal-oriented mindset
- Cold calling
- Competitive analysis
- Sales presentations
- Salesforce proficiency
- Technical aptitude
- Effective communication
Timeline
Outside Sales Account Manager
Southeastern Tile Connection Durham
07.2025 - Current
Showroom Manager
Clayton Tile
11.2013 - 07.2025
Outside Sales
Trueblue Staffing
04.2011 - 11.2013
Outside Sales Representative
Daltile/ American Olean
05.2008 - 03.2011
Showroom Manager
Clayton Tile
11.1998 - 05.2008