Kelly Radford
Raleigh,NC
Overview
27
27
years of professional experience
Work History
Outside Sales Account Manager
Southeastern Tile Connection Durham
Durham, North Carolina
07.2025 - Current
- Developed relationships with new and existing clients in the tile industry.
- Conducted product demonstrations to showcase tile features and benefits.
- Responded promptly to customer inquiries and provided product information.
- Built strong relationships with existing customers by providing superior service and support.
Showroom Manager
Clayton Tile
Spartanburg, South Carolina
11.2013 - 07.2025
- Managed daily operations and staff in a high-traffic tile showroom.
- Trained and mentored new employees on product knowledge and customer service.
- Supported staff and mentored in selling techniques and methods, helping team to exceed sales goals.
- Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner.
- Coordinated showroom creation and setup products for retail sales.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed store merchandising strategies to optimize product visibility and increase sales.
- Collaborated with suppliers to maintain inventory levels and product selection.
Outside Sales
Trueblue Staffing
Raleigh, North Carolina
04.2011 - 11.2013
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
Outside Sales Representative
Daltile/ American Olean
Roanoke, Virginia
05.2008 - 03.2011
- Conducted product presentations to educate clients on Daltile offerings.
- Managed territory by identifying potential customers and following up on leads.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Monitored industry trends and kept abreast of new developments in the marketplace.
Showroom Manager
Clayton Tile
Spartanburg, South Carolina
11.1998 - 05.2008
- Managed daily operations of showroom to ensure optimal customer experience.
- Coordinated inventory management to maintain stock levels and product availability.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Skills
- Territory management
- Goal-oriented mindset
- Cold calling
- Competitive analysis
- Sales presentations
- Salesforce proficiency
- Technical aptitude
- Effective communication
Timeline
Outside Sales Account Manager
Southeastern Tile Connection Durham
07.2025 - Current
Showroom Manager
Clayton Tile
11.2013 - 07.2025
Outside Sales
Trueblue Staffing
04.2011 - 11.2013
Outside Sales Representative
Daltile/ American Olean
05.2008 - 03.2011
Showroom Manager
Clayton Tile
11.1998 - 05.2008
Similar Profiles
Ashley RomineAshley Romine
911 Telecommunicator at Durham Police Department Durham 911911 Telecommunicator at Durham Police Department Durham 911
GWENDOLYN TYSON BRYANTGWENDOLYN TYSON BRYANT
Senior Administrative Technician at City of Durham/Durham Police DepartmentSenior Administrative Technician at City of Durham/Durham Police Department
Cassandra CastillejaCassandra Castilleja
New Business Development Manager at Xtreme Tile Remodeling & LC Tile RemodelingNew Business Development Manager at Xtreme Tile Remodeling & LC Tile Remodeling
Jacob M HernandezJacob M Hernandez
Founder & Day Trading Educator at Self EmployedFounder & Day Trading Educator at Self Employed
Bryan GambelBryan Gambel
ECommerce Assosiate at KrogerECommerce Assosiate at Kroger