Kim Clayman
St Charles,MO
Summary
Dynamic and versatile Cosmetologist, Contract Specialist, and now Sales Account Manager excelling at networking, creative portfolio growth, and prospecting in the infrastructure industry. Nurtured a 20-year loyal clientele behind the chair fostering a learning environment for clients and peers. Unique skills in resourceful prospecting and administration. Proficiency in social media engagement and creating charismatic content.
Overview
20
20
years of professional experience
Work History
Outside Sales Account Manager
Traffic Control Company
06.2024 - Current
- Increased company exposure by identifying, building and maintaining strong relationships with new customers.
- Managed approximately $40,000 in sales of new customers using creative prospecting strategies and market research within first 5 months as Sales Account Manager.
- Reported directly to GM and closely worked with department supervisors to manage key accounts.
- Established new accounts through cold calling, drop-ins and resourceful networking.
- Coordinated closely with inside sales representatives on joint efforts for quoting sales, pick-ups and deliveries.
- Continuously updated personal skills and knowledge through participation in training programs, webinars, and self-directed learning to stay current with industry best practices.
- Leveraged company resources effectively to enhance client relationships and drive new business opportunities.
Materials Management Coordinator
Traffic Control Company
01.2024 - 06.2024
- Coordinated, documented and maintained the stream of information for materials for a multi-million dollar infrastructure pavement marking and traffic control company.
- Successfully managed essential inventory such as waterborne paint, thermoplastics, glass beads, temporary and preformed items.
- Converted data from field operations into ERP systems to provide critical information necessary for billing and collections departments.
- Participated in improvement initiatives aimed at reducing waste and improving overall efficiency in a ever-evolving materials management process within our growing company.
- Performed data entry and completed proper paperwork.
- Successfully trained my replacement after being hired for the sales account manager position.
Licensed Master Cosmetologist
Self-employed
09.2004 - 06.2024
- Developed loyal following of clients by providing high-quality services
- Initiated and engaged clients in conversations as part of personalized service to maximize communication during consultations.
- Encouraged professional development among peers, by sharing critical color theory knowledge, advanced color techniques, and an ongoing level of support to a large network of stylists as their "go-to", salon guru.
- Participated in ongoing professional development opportunities to remain current on industry trends, techniques, and products.
- Investigated and resolved complaints, fears, or questions to satisfy guests and maintain solid client retention.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Contributed significantly towards building the salon''s reputation for excellence, attracting a steady stream of new clients through word-of-mouth referrals and social media engagement.
- Developed strong rapport with clients by maintaining open lines of communication regarding their expectations and desired outcomes.
- Established 20 years of loyal clientele through exceptional customer service and follow-up communication.
- Improved overall client experience with thorough consultations, listening attentively to their needs, preferences, and concerns.
Contract and Compliance Specialist
Traffic Control Company
11.2022 - 01.2024
- Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
- Single-handedly facilitated company and industry-wide policy change in regard to insurance compliance and contractual obligation necessary to protect company assets and financials in the event of legal proceedings.
- Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.
- Managed a high-value contracts portfolio, maintaining strong relationships with key stakeholders and ensuring compliance with regulatory requirements.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Successfully trained my replacement as i was promoted to material coordinator.
Education
N/A - General Studies
Lindenwood University
Saint Charles, MOClass CA, Cosmetology And Manicuring - Cosmetology Education
Grabber School of Hair Design
St Louis, MO09.2004
Skills
- Professional relationship building and public speaking
- Mastery of Color Theory
- Color correction skills
- Continuing hair education and beauty trend awareness
- Vendor Relationship Management
- Self-starter with strong work ethic
- Territory management
- Contract development and performance management
- Team collaboration
- Interpersonal skills
Accomplishments
- Owner/Operator - Facilitated a successful 20 year salon business.
- Consultant - Provides ongoing color theory, technique and instruction to stylists and salons.
- Teamwork - Collaborates with the corporate sales team developing regional territory sales goals and national vendor relation management strategies.
- Creative Thinker - Identifying prospects, gathering information and growing a portfolio.
- Attention to Detail - Instigated company-wide insurance policy change decreasing financial and legal liabilities.
- Customer Service - Developed long-term relationships with customers increasing repeat business in both infrastructure and cosmetology fields.
Timeline
Outside Sales Account Manager
Traffic Control Company
06.2024 - Current
Materials Management Coordinator
Traffic Control Company
01.2024 - 06.2024
Contract and Compliance Specialist
Traffic Control Company
11.2022 - 01.2024
Licensed Master Cosmetologist
Self-employed
09.2004 - 06.2024
N/A - General Studies
Lindenwood University
Class CA, Cosmetology And Manicuring - Cosmetology Education
Grabber School of Hair Design
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