Kelly Ramírez
Elk Grove Village,United States
Summary
Experienced professional with a strong background in serving government and private organizations. Proven ability to coordinate and execute productive projects with significant social and economic impact. Successful track record in strategic planning and implementation, driving production growth, fostering customer retention and loyalty. Thrives in fast-paced, collaborative team environments, leveraging exceptional motivation, professionalism, and organizational skills. Recognized as a skilled decision-maker, consistently delivering optimal solutions. Committed crew leader dedicated to providing quality service and ensuring high levels of satisfaction.
Overview
6
6
years of professional experience
Work History
CREW LEAD
Fresh Express
08.2024 - Current
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management and team members to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
IMPORT AGENT
UNITED CARGO
09.2023 - 08.2024
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
DISPATCHER
Fresh Express
02.2022 - 05.2023
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
TECHNICAL QUALITY CONTROL (QA)
Fresh Express
01.2021 - 02.2022
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Maintained quality documentation and records for conformance with relevant standards.
POLICE AND TRAFFIC INSPECTOR
City of Supía- Mayor Marco Aurelio Londoño
07.2018 - 12.2020
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Prepared reports detailing findings of inspections, investigations, and tests.
Education
Lawyer -
UNIVERSITY OF CALDAS
Manizales, Colombia06.2017
Political Scientist with an emphasis on Government and International Relations -
UNIVERSITY AUTONOMA OF MANIZALES
Manizales, Colombia06.2017
Skills
- Advertising and marketing
- Strong written and verbal communication skills
- Organization
- Customer service orientation
- Strategic thinking and problem solving
- Office advanced
- Team Management
- Motivational Leadership
Personal Information
Nationality: Colombian
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
CREW LEAD
Fresh Express
08.2024 - Current
IMPORT AGENT
UNITED CARGO
09.2023 - 08.2024
DISPATCHER
Fresh Express
02.2022 - 05.2023
TECHNICAL QUALITY CONTROL (QA)
Fresh Express
01.2021 - 02.2022
POLICE AND TRAFFIC INSPECTOR
City of Supía- Mayor Marco Aurelio Londoño
07.2018 - 12.2020
Lawyer -
UNIVERSITY OF CALDAS
Political Scientist with an emphasis on Government and International Relations -
UNIVERSITY AUTONOMA OF MANIZALES
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