Kelly Reaves
Conyers,GA
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged time management and office administration skills at Aarti Pandya M.D. Excelling in high-stress environments, I improved service delivery by mastering technology platforms and fostering cooperative team relationships, significantly contributing to operational efficiency and client service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Receptionist
Aarti Pandya M.D
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Write up summary charts and patient history
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Server
Coaxum
09.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Togo Specialist
Two Egg's Restuarant
09.2022 - 10.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
Team Member
Chick-fil-A
07.2020 - 03.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
High School Diploma -
Rockdale County Highschool
Conyers, GA06.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Greeting and Seating Clients
- Data inputting
- Office Administration
- Service-oriented mindset
- Medical Billing
- Technician in Dr Office
- Calling on insurance companies
- Imagnet6
- 3D-OCT Topcon machine
Timeline
Receptionist
Aarti Pandya M.D
01.2024 - Current
Server
Coaxum
09.2023 - 01.2024
Togo Specialist
Two Egg's Restuarant
09.2022 - 10.2023
Team Member
Chick-fil-A
07.2020 - 03.2022
High School Diploma -
Rockdale County Highschool