Kelly Recla
Summary
Eager to apply theoretical knowledge gained through coursework and practical skills honed in lab environments to contribute effectively to a dynamic IT team. Seeking an internship or entry-level position to further develop expertise in network administration, troubleshoot complex issues, and enhance overall system efficiency while staying informed of emerging technologies in the field. Willing to learn and grow to become a great asset to the work force.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Lowe's
07.2022 - 07.2023
- Proficiently operated cash register system, accurately processing cash, credit, and electronic transactions.
- Collaborated with team members to maintain a clean and organized work environment, contributing to efficient operations.
- Demonstrated outstanding customer service skills, ensuring positive experiences and resolving issues promptly.
Shift Leader
Smoothie King
03.2022 - 06.2022
- Implemented and enforced company policies and procedures, ensuring compliance and a safe working environment.
- Handled customer complaints.
- Helped trained new employees.
- Ensures customer satisfaction.
Customer Service
Promark Research
09.2021 - 02.2022
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Experience in handling large number of call volumes and efficiently managing customer inquiries.
- Delivered friendly, prompt customer service to individuals on call.
- Proven ability to communicate with customers in a professional manner.
Education
Associate of Applied Science - Information Technology Network Administrator
Alamo Colleges District
San Antonio, TX05.2024
Skills
- Customer Service
- Patience and composure
- Active listening
- Teamwork and collaboration
Languages
English
Native or Bilingual
Timeline
Customer Service Cashier
Lowe's
07.2022 - 07.2023
Shift Leader
Smoothie King
03.2022 - 06.2022
Customer Service
Promark Research
09.2021 - 02.2022
Associate of Applied Science - Information Technology Network Administrator
Alamo Colleges District
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