Detail-oriented Property Claims Adjuster with ten years of experience investigating and determining property claims in accordance with federal and state regulations. Proven history of leveraging industry knowledge to provide efficient and precise claim settlements through various estimating platforms. Reliable and dependable.
Hi, I’m
Kelly Rediger
Murfreesboro,TN
Summary
Overview
25
years of professional experience
Work History
Erie Insurance
Property Claims Specialist II
08.2021 - Current
Job overview
- Identified insurance coverage limitations with thorough examinations of claims policies and completed appropriate claims denials when applicable.
- Completed thorough claim handling practices in a quick and efficient manner while maintaining accuracy in claim estimating practices
- Trained and mentored new to role teammates
- Assisted homeowners by coordinating vendor services, emergency repair, content handling for residential and commercial claim handling.
L&L Contractors
Project Coordinator
01.2020 - 08.2021
Job overview
- Manages the leads that come in and schedule the client advisors appointments
- Assists the project managers with material orders, collecting payments, scheduling out sub-contractors, and various other tasks as needed
- Handles all property insurance supplements as well as assists in estimating when applicable
Symmetry Financial Group
Field Underwriter
02.2019 - 01.2020
Job overview
- Provided coverage option information to assist clients in protecting assets for mortgage protection and/or final expense
Liberty Mutual Insurance
Field Resolution Specialist II
12.2017 - 01.2019
Job overview
- Handled property and casualty claims locally in the field for both Liberty Mutual/Safeco
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims and routed to special investigative unit when applicable
- Established productive working relationships with agents
- Negotiated fair settlements with contractors and brought claim to conclusion
State Farm
Claim Specialist
06.2014 - 09.2017
Job overview
- Handled property claims in office for weather and catastrophe events for multiple states.
- Worked closely with field staff to bring claim to conclusion and reconciled any differences with contractors
- Trained new to role staff members and assisted with onboarding
- Reviewed and analyzed policy coverage and sent proper letters such as denial letters, reservation of rights, etc.
State Farm
Catastrophe Claim Representative
08.2012 - 05.2014
Job overview
- Worked effectively in fast-moving work environment and deployed when large catastrophes hit locations across the U.S. to handle property claims for various perils such as hail,wind, and water
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
State Farm
Staff Assistant
04.2007 - 08.2012
Job overview
- Processed salvage titles and ensured compliance of all statutory guidelines for all 50 states and provinces of Canada
State Farm
Subrogation Specialist
12.2005 - 04.2007
Job overview
- Determined liability coverage for auto claims and routed demand packages to other insurance companies
- Prepared insurance claim forms or related documents and reviewed for completeness.
Walmart
Customer Service Manager
06.1999 - 12.2005
Job overview
- Managed the front end cashiers, customer service desk associates and handled daily schedules
- Attended to customer complaints and assisted in problem solving for any customer service issues with front end staff
Education
Middle Tennessee State UniversityMurfreesboro, TN
BBA from Marketing
12.2004
University Overview
Skills
- Excellent Customer Service
- Critical Thinking
- Coaching and Mentoring
- Proficient in Xactimate
- Proficient in Symbility
- Experience in Commercial and Residential Claim Handling
Additional Information
Additional Information
AIC and AINS Insurance Designations
2023 Robert Marrion Award Recipient for Erie Insurance for TN Branch
Timeline
Property Claims Specialist II
Erie Insurance
08.2021 - Current
Project Coordinator
L&L Contractors
01.2020 - 08.2021
Field Underwriter
Symmetry Financial Group
02.2019 - 01.2020
Field Resolution Specialist II
Liberty Mutual Insurance
12.2017 - 01.2019
Claim Specialist
State Farm
06.2014 - 09.2017
Catastrophe Claim Representative
State Farm
08.2012 - 05.2014
Staff Assistant
State Farm
04.2007 - 08.2012
Subrogation Specialist
State Farm
12.2005 - 04.2007
Customer Service Manager
Walmart
06.1999 - 12.2005
Middle Tennessee State University
BBA from Marketing
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