KELLY RENTERIA
LAREDO
Summary
Field Organizer building voter outreach through door flyers, candidate messaging, and direct answers to resident questions. Works across neighborhoods by keeping outreach organized, maintaining clear communication, and supporting the campaign team’s local presence. Fits the community engagement and canvassing demands of campaign field work.
Overview
11
11
years of professional experience
Work History
Bartender Trainer
Wing Daddy's Sauce House
Laredo, Texas
01.2020 - Current
- Process cash while maintaining accurate handling and closing records.
- Guide new hires through onboarding steps, bar procedures, and guest service expectations.
- Demonstrate drink preparation, portioning, and presentation standards during hands-on training.
- Review shift performance with bartending staff and reinforce service expectations through direct feedback.
- Coordinate scheduling coverage for training shifts, rush periods, and team availability.
- Monitor inventory levels for bar supplies and communicate replenishment needs to management.
- Support teammates during busy service periods by modeling efficient workflows and clear communication.
- Maintain a clean, organized training area and reinforce safe handling practices during shifts.
- Track trainee progress and identify areas where additional coaching would improve consistency.
- Explain menu items, specialty drinks, and product knowledge to strengthen guest recommendations.
- Assist with opening and closing tasks, including setup, cleanup, and supply checks.
- Adapt training pace to match each employee's experience level and confidence.
- Model professional guest interaction techniques for conflict prevention and service recovery.
- Coordinate with supervisors to align training priorities with daily operational needs.
- Promote consistent service habits that support sales, teamwork, and a positive guest experience.
- Trained bartenders on cocktail recipes, bar standards, and guest service expectations.
- Standardized drink preparation to maintain consistency across high-volume bar service.
- Monitored bar operations to reinforce sanitation, safety, and liquor compliance.
- Coached staff on POS order entry, tab management, and payment handling.
- Evaluated new hires on product knowledge, speed, and accuracy behind bar.
Assistant Manager
City Councilmen District Political Race Hector Lee Patino
Laredo, Texas
08.2020 - 11.2020
- Managed weekly staff schedules to align coverage with field activities and handoffs.
- Built effective working relationships with team members, management, and residents to support smooth daily operations.
- Coordinated work handoffs with other managers while balancing staff resources and projected coverage needs.
- Coached team performance, developed employee capability, and strengthened the bench of ready workers.
- Coordinated volunteer assignments for canvassing, phone banking, and voter contact activities.
- Directed campaign operations, aligning staff tasks with outreach priorities and schedule demands.
- Tracked outreach data, maintaining accurate records for follow-up and campaign reporting.
- Managed event logistics, securing materials, timelines, and on-site support for field events.
- Supervised daily workflow, resolving issues and keeping activities on pace with targets.
- Collaborated with organizers to refine voter engagement plans and community contact efforts.
- Trained new volunteers on canvassing scripts, voter lists, and reporting procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Sales Associate
Texas Water Resources
Laredo, TX
01.2016 - 09.2020
- Greeted [number] customers daily and identified needs to direct them to suitable products.
- Explained merchandise use, operation, and care to help customers make informed purchasing decisions.
- Recommended and located products based on customer needs, strengthening customer service during the sales process.
- Supported retail operations by maintaining promotion knowledge, answering questions, and keeping customers informed on offers.
- Applied cash handling procedures to compute sales prices, total purchases, and process cash or credit payments accurately.
- Managed customer inquiries and guided product selections based on service needs and account requirements.
- Resolved order issues quickly, maintaining accurate records and consistent follow-through.
- Processed sales transactions and verified information for accuracy across customer accounts.
- Identified cross-sell opportunities by assessing customer needs and recommending suitable solutions.
- Improved sales workflow by organizing priorities, tracking follow-ups, and maintaining pipeline visibility.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Associate of Arts - Business and Administration
Laredo College
Laredo, Texas05-2026
High School Diploma - undefined
United High School
05-2014
Skills
- Retail operations
- Inventory management
- Cash handling
- Scheduling coordination
- Resource allocation
- Process improvement
- Staff development
- Training delivery
- Performance management
- Team leadership
- Employee onboarding
- Sales and marketing
- Communication
- Teamwork
- Customer service
- Merchandise knowledge
Timeline
Assistant Manager
City Councilmen District Political Race Hector Lee Patino
08.2020 - 11.2020
Bartender Trainer
Wing Daddy's Sauce House
01.2020 - Current
Sales Associate
Texas Water Resources
01.2016 - 09.2020
High School Diploma - undefined
United High School
Associate of Arts - Business and Administration
Laredo College