Kelly Restrepo
Miami
Summary
Experienced with administering patient care and supporting medical staff in diverse healthcare environments. Utilizes effective communication to ensure seamless team collaboration and patient satisfaction. Knowledge of clinical procedures and patient management, consistently contributing to improved healthcare outcomes.
Overview
7
7
years of professional experience
Work History
Office Manager
South Florida ENT Associates
12.2022 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
Scheduling Coordinator
Baptist Health Medical Center
01.2018 - 11.2022
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars..
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Education
Bachelor of Arts - Nursing Practice
Western Governors University
Salt Lake City, UT08-2026
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Administrative support
- Employee supervision
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
South Florida ENT Associates
12.2022 - Current
Scheduling Coordinator
Baptist Health Medical Center
01.2018 - 11.2022
Bachelor of Arts - Nursing Practice
Western Governors University
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