KELLY RIGMAIDEN
Florissant,MO
Summary
Detail-oriented administrative professional with extensive experience in healthcare operations. Expertise in managing patient referrals and insurance verification while delivering exceptional service. Proven ability to multitask effectively in fast-paced environments, ensuring high levels of patient satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Clinical Service rep
Barnes Jewish hospital
06.2023 - Current
- Coordinated patient referral procedures by managing work queues, in-basket messages, and faxes, ensuring timely processing of referrals and initiating pre-authorization.
- Verified insurance eligibility using specialized software to confirm coverage before patient procedures.
- Schedules and coordinates patient appointments with the department and other areas (radiology, procedure areas, other testing) at the times of check out
- Interacted with patients and families to assist in navigating available resources, including financial assistance and social work.
- Managed inbound calls and inquiries from diverse customer base.
- Provides clerical support including, but not limited to, scanning documents, preparing charts, managing e-correspondence and general inquiries
Call center rep
Missouri Baptist hospital
03.2023 - Current
- Answers incoming calls according to department guidelines
- Ensured exceptional customer service through consistent performance in answering, directing, and paging based on customer requests
- Answered and directed inquiries from patients, visitors, physicians, and staff to appropriate locations using online database and printed directories, enhancing communication flow
- Executed paging operations to relay critical messages efficiently
- Provides clerical duties, organizes and maintains records
ADMINISTRATIVE ASSISTANT
long international middle school
09.2022 - 05.2023
- Managed department budgets, generating financial reports to support management decision-making.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail, recording incoming shipments to maintain accurate corporate records.
- Conducted research to collect and document industry data for reference and analysis.
ADMINISTRATIVE ASSISTANT
hogan street regional youth center
10.2021 - 09.2022
- Supported company leaders by managing budgets, scheduling appointments, and coordinating itineraries.
- Oversaw daily operations of team, streamlining workflow and enhancing productivity.
- Organized logistics and materials for meetings, documenting key discussions for stakeholder reference.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
CUSTOMER SERVICE REPRESENATIVE
CHUBB GROUP INSURANCE
09.2019 - 03.2020
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Clarified customer issues and identified root causes to effectively resolve product and service complaints.
- Tracked customer service cases while maintaining accurate updates in service software to ensure streamlined customer support.
- Investigated and resolved accounting, service, and delivery concerns to enhance customer satisfaction.
PATIENT CARE COORDINATOR
United BioSource Corporation
01.2018 - 06.2018
- Acted as primary contact for patients, doctors, and hospital staff, facilitating seamless communication and thorough review of medical charts.
- Collaborated with patients to provide tailored and effective patient care.
- Ensured accuracy of patient health records to maintain compliance with healthcare guidelines.
CUSTOMER SERVICE REPRESENATIVE
Bi-state Development Agency Mo
06.2016 - 09.2017
- Analyzed customer service trends to identify improvement opportunities and provided actionable feedback to management.
- Maintained up-to-date knowledge of product and service changes to effectively assist customers with inquiries.
- Educated customers about billing, payment processing and support policies and procedures.
- Tracked customer service cases and updated service software, ensuring accurate customer information for team accessibility.
PATIENT TRANSPORTER
Mercy Hospital St. Louis
02.2015 - 06.2016
- Transported patients to testing and treatment units, operating rooms, and other areas to ensure timely access to care.
- Assisted patients with safe transfer from beds, wheelchairs, and stretchers to enhance comfort and mobility.
- Conducted vehicle safety checks prior to patient transport to maintain safety standards and minimize delays.
Cashier/ Customer Service
Walmart
08.2012 - 02.2015
- Processed cash, check, and credit card transactions with high accuracy, contributing to efficient service.
- Resolved customer returns and refunds, ensuring satisfaction and smooth transaction processes.
- Adapted schedule and took on additional shifts to support business operations.
Education
Bachelor of Science - HEALTHCARE INFORMATOICS
Colorado Technical University
12-2023
ASSOCIATE IN SCIENCE IN HEALTHCARE ADMINISTRATION SERVICES -
Colorado technical university
07-2022
HIGH SCHOOL DIPLOMA -
Mccluer high school
05-2010
Skills
- Patient Documentation
- Care Coordination
- Electronic Health Records
- Insurance verification
- Healthcare Operations
- Quality Assurance
- Scheduling
- Database Coordination
- Microsoft Office Suite
- Research
- Presentation Design
Skills
- Data Collection
- Microsoft Excel
- Problem-Solving Abilities
Timeline
Clinical Service rep
Barnes Jewish hospital
06.2023 - Current
Call center rep
Missouri Baptist hospital
03.2023 - Current
ADMINISTRATIVE ASSISTANT
long international middle school
09.2022 - 05.2023
ADMINISTRATIVE ASSISTANT
hogan street regional youth center
10.2021 - 09.2022
CUSTOMER SERVICE REPRESENATIVE
CHUBB GROUP INSURANCE
09.2019 - 03.2020
PATIENT CARE COORDINATOR
United BioSource Corporation
01.2018 - 06.2018
CUSTOMER SERVICE REPRESENATIVE
Bi-state Development Agency Mo
06.2016 - 09.2017
PATIENT TRANSPORTER
Mercy Hospital St. Louis
02.2015 - 06.2016
Cashier/ Customer Service
Walmart
08.2012 - 02.2015
Bachelor of Science - HEALTHCARE INFORMATOICS
Colorado Technical University
ASSOCIATE IN SCIENCE IN HEALTHCARE ADMINISTRATION SERVICES -
Colorado technical university
HIGH SCHOOL DIPLOMA -
Mccluer high school