Kelly Rivera
Denton,TX
Summary
Reliable and upbeat Sales Representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Dog Training Elite
04.2023 - Current
- Review and book client appointments
- Daily update company excel sheet for company reports
- Create proposals for new sales
- Call prospective clients daily
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Sales Manager
Closets
09.2022 - 03.2023
- Managed 15-30 designers
- Review and analyze sales and operational needs
- Build and lead a team of sales people to help drive revenue
- Build client relationships
- Daily use of company data base, Excel, Word and PowerPoint.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Designer
Closets
08.2021 - 10.2022
- Manage 15-20 clients on a monthly basis
- Maintain positive business relationships to ensure future sales
- Selling products and services to prospective customers
- Daily use of selling, negotiating and communication skills
- Create and deliver presentations
- Applied skill in color theory and composition to bring client visions to fruition.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Identified design requirements for each project.
- Utilized various software programs, creating 3D models of design concepts.
Customer Service Representative
U-Haul
09.2020 - 07.2021
- Help customers with reservations
- Help customer through the rental process
- Assist customer with returning and checking in process
- Staple stock receiving
- Walmart distribution center, Unload trailers with forklift and review product quality and quantity.
Instock Associate
Papa John's
09.2018 - 08.2020
- Attend customers who are picking up and placing orders
- Help make pizza for customers
- Answer phones and assist customers.
Education
High School Diploma -
Ardmore High School
05.2019
Skills
- Excellent People Skills
- Adapt to Diverse Groups
- Verbal and Written Communication
- Documentation and Recordkeeping
- Negotiation Tactics
- Time Management
- Sales Expertise
- Customer Service
- Multitasking Strengths
- Reading Comprehension Skills
Certification
Forklift Certification
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Dog Training Elite
04.2023 - Current
Sales Manager
Closets
09.2022 - 03.2023
Designer
Closets
08.2021 - 10.2022
Customer Service Representative
U-Haul
09.2020 - 07.2021
Instock Associate
Papa John's
09.2018 - 08.2020
High School Diploma -
Ardmore High School
Forklift Certification
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