Kelly Roberts
Opelika,AL
Summary
Store owner at Heavenly Creations Arts and Crafts Studio, adept at enhancing customer satisfaction through personalized service and effective marketing strategies. Proven ability in business development and performance analysis, fostering a loyal customer base while managing operations and inventory efficiently. Skilled in student engagement as a substitute teacher, ensuring educational continuity.
Overview
25
25
years of professional experience
Work History
Store Owner
Heavenly Creations Arts and Crafts Studio
Opelika, AL
02.2025 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Substitute Teacher
Kelly Educational Services
Opelika, AL
04.2000 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
Education
Elementary Education/Special Education Dual Enroll
Grand Canyon University
Phoenix, AZElementary Education
Southern Union State Community College
Opelika, ALHigh School Diploma -
Beulah High School
Valley, AL05.1998
Skills
- Store operations
- Business networking
- Store maintenance
- Performance analysis
- Business development
- Small business operations
- Student engagement
- Lesson plan implementation
- Classroom and activity supervision
- Enforcing classroom rules
Timeline
Store Owner
Heavenly Creations Arts and Crafts Studio
02.2025 - Current
Substitute Teacher
Kelly Educational Services
04.2000 - Current
Elementary Education/Special Education Dual Enroll
Grand Canyon University
Elementary Education
Southern Union State Community College
High School Diploma -
Beulah High School