Kelly Rodriguez
Summary
Administrative professional with exceptional organizational and communication skills applicable to a broad range of business needs. Initiative-taking multitask oriented team member with problem solving skills, a strong work ethic and cooperative personality. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Provider Operations Coordinator
GUIDEHEALTH
04.2023 - Current
- Provide reporting and client deliverables, analyze data and information including written analysis
- Provide capitation and reconciliations
- Reporting and client deliverables
- Provider relations activities and network management activities
- Analyze data and information, including written analysis
- Manage the roster adds/updates/terms processes.
Administrative Manager/Medical Assistant
MENTAL HEALTH SOLUTIONS
02.2017 - 04.2023
- Supervise the day-to-day operations of the administrative department
- Hire, train and evaluate employees
- Developed, reviewed and improved policy and procedures
- Maintained reviewed, renewed provider credentialing and licensing
- Collected, organized, and stored information in EHR systems
- Processed refills, filed prior authorizations
- Coordinated with providers to discuss patient needs.
Medical Communications Specialist
UW HOSPITALS AND CLINICS
06.2013 - 06.2016
- Answered incoming calls from patients, hospitals, and providers
- Paged on call providers for patient calls for after clinic hours
- Answered the emergency line and went overhead to call the necessary provider to respond to emergency room or patient room for emergency codes
- Maintained the on-call schedule for the Hospitalists.
QA/QC Documentation Specialist
QUINCY BIOSCIENCE
12.2009 - 06.2013
- Maintained effectiveness of quality systems for multifaceted FDA regulated manufacturing facility
- Created, edited, and reviewed Standard Operating Procedures
- Audited Raw material specifications and maintained tracking throughout the manufacturing process
- Coordinated product shipment maintained raw material logs and released raw material.
Education
Bachelors Health Care Management -
UNIVERSITY OF PHOENIX
Madison, WI06.2014
Skills
- Word, Excell, Access, EHR systems, scheduling, organization, data entry, quality assurance, operations, managing
- Training Management
- Process Implementation
- Conflict Mediation
- Policy Development
- Schedule Management
- Customer Service Management
- Employee Development
- Documentation and Control
- Hiring and Training
- Organization and Multitasking
- Recordkeeping and Reporting
- Emergency Response
- Quality Assurance
Timeline
Provider Operations Coordinator
GUIDEHEALTH
04.2023 - Current
Administrative Manager/Medical Assistant
MENTAL HEALTH SOLUTIONS
02.2017 - 04.2023
Medical Communications Specialist
UW HOSPITALS AND CLINICS
06.2013 - 06.2016
QA/QC Documentation Specialist
QUINCY BIOSCIENCE
12.2009 - 06.2013
Bachelors Health Care Management -
UNIVERSITY OF PHOENIX
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