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Hi, I’m
Kelly Rogers
Customer Services
Ukiah,CA
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
years of professional experience
5
years of post-secondary education
Work History
101 Market And DeliUkiah, CA
Shift Lead
04.2021 - 09.2022
Job overview
- Responded to customer requests efficiently and with knowledgeable assistance.
- Monitored and maintained organized work space, confirming efficient operations.
- Trained and mentored new employees on company procedures and safety protocols.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Followed safety protocols while working, avoiding accidents and injuries.
- Scheduled and monitored regular vendor deliveries for fuel and store inventory.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Accurately completed charge logs and batched credit card reports at day end.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week with fresh merchandise.
- Learned duties for various positions and provided backup at key times.
QuikStopUkiah, CA
Shift Lead
08.2020 - 03.2021
Job overview
- Kept employees operating productively and working on task to meet business and customer needs.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
- Analyzed sales figures and identified areas for improvement.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Motosports Of UkiahUkiah, CA
Accounts Receivable Clerk
05.2019 - 08.2020
Job overview
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Responded to inbound inquiries regarding accounts and payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Generated monthly accounts receivable reports to submit developments for management review.
- Prepared financial statements to provide results of operations, financial position and cash flow.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Education
Mendocino CollegeUkiah, CA
Associate Of Science In Accounting from Accounting
08.2018 - Current
University Overview
- Continuing education in Accounting
- Received the Academic Award for maintaining a 4.0 while taking 18+ units
Skills
Guest service
Operations monitoring
Daily workflows
Strong verbal and written communication
Cash Handling
Client Service
Creative problem-solving
Account management
Complaint resolution
Active Listening
Data Entry
Attention to Detail
Flexible and Adaptable
Safety processes and procedures
Professional demeanor
Documentation and reporting
Customer/Client relations
Office administration
Telephone skills
Organization skills
Administrative support
Bookkeeping
Accurate payment posting
Cash application
Strong client relations skills
Software
Quickbooks Pro
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Lead
101 Market And Deli
04.2021 - 09.2022
Shift Lead
QuikStop
08.2020 - 03.2021
Accounts Receivable Clerk
Motosports Of Ukiah
05.2019 - 08.2020
Mendocino College
Associate Of Science In Accounting from Accounting
08.2018 - Current