Kelly Roksandich
Weirton,WV
Summary
Organized Outpatient Scheduler with experience in managing patient appointments, coordinating schedules for healthcare providers, and ensuring seamless operations within medical facilities. Strengths include strong communication skills, proficiency in electronic health record systems, and the ability to prioritize tasks effectively. Have significantly improved patient satisfaction rates through efficient scheduling practices while maintaining confidentiality of patient records.
Overview
31
31
years of professional experience
Work History
Outpatient Scheduler
WVU Weirton Medical Center
Weirton, WV
05.2016 - Current
- Ordered and maintained supply inventory for medical office.
- Communicated effectively with patients regarding appointment details, preparation instructions, and follow-up care.
- Assisted patients in navigating healthcare services by providing information on available medical procedures and specialists.
- Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
- Coordinated with other departments to ensure accurate scheduling of patients.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted in resolving customer service issues in a timely manner.
Medical Billing Specialist
Nardone Chiropractic Center
Weirton, WV
03.2012 - 05.2016
- Updated patient accounts with information obtained from internal departments or external sources.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Submitted appeals using provider portals and phone communication.
- Verified the accuracy of claim data prior to submission to insurance carriers.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Applied HIPAA privacy and security regulations while handling patient information.
- Submitted claims to insurance companies.
Medical Coding and Billing Specialist
River Valley Healthcare
Steubenville , Ohio
02.2007 - 03.2012
- Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Compiled and coded patient data using standard classification systems.
- Set up patient charts and documented information in various company software.
- Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing.
Surgical Technologist
Trinity Medical Center West
Steubenville, Ohio
06.1994 - 05.2007
- Organized equipment and instruments in alignment with surgical protocols and surgeon preferences.
- Maintained proper sterile field during surgical procedures.
- Monitored sterilization process for surgical instruments or equipment used during procedures.
- Assisted in positioning patients on operating table and covered them with sterile drapes.
- Performed pre-operative skin preparation on patients prior to surgery.
- Provided support services such as stocking supplies in OR rooms or restocking carts between cases.
- Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure.
Education
Associate of Science - Surgical Technology
Wv Northern Community College
Weirton, WV06-1990
Graduate Certificate - Medical Assistant
Median School of Allied Health
Pittsburgh, PA05-1987
High School Diploma -
Brooke High School
Wellsburg, WV05-1984
Skills
- Insurance verification
- Appointment scheduling
- HIPAA compliance
- Confidentiality handling
- Patient registration
- Data entry
- Multi-line telephone system control
- Schedule management
- Patient confidentiality
- Patient scheduling
- Data entry proficiency
Timeline
Outpatient Scheduler
WVU Weirton Medical Center
05.2016 - Current
Medical Billing Specialist
Nardone Chiropractic Center
03.2012 - 05.2016
Medical Coding and Billing Specialist
River Valley Healthcare
02.2007 - 03.2012
Surgical Technologist
Trinity Medical Center West
06.1994 - 05.2007
Associate of Science - Surgical Technology
Wv Northern Community College
Graduate Certificate - Medical Assistant
Median School of Allied Health
High School Diploma -
Brooke High School
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