Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valerie Rosa

San Antonio

Summary

Fully bilingual and dynamic professional with extensive experience at a medical facility, excelling in electronic health records and appointment scheduling. Proven ability to enhance referral coordination, prior authorize procedures and optimize processes while ensuring HIPAA compliance. Recognized for attention to detail and effective collaboration, driving improvements in patient care and operational efficiency.

Overview

4
4
years of professional experience

Work History

Outpatient Scheduler

Benefis Healthcare System
Great Falls
05.2023 - 02.2025
  • Scheduled patient appointments using electronic health record system.
  • Coordinated referrals and follow-up appointments for outpatient services.
  • Assisted patients with insurance verification and eligibility checks promptly.
  • Collaborated with clinical staff to optimize scheduling processes efficiently.
  • Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Reviewed medical documentation for prior authorization requests.
  • Processed authorization requests using electronic health record systems.

Quality Assurance Lead

Peloton
Great Falls
05.2021 - 05.2023
  • Trained new team members on quality standards and techniques effectively.
  • Facilitated regular audits and assessments to maintain quality assurance practices consistently.
  • Worked collaboratively with members of operations department to improve processes and optimize productivity.
  • Provided training on quality assurance principles and techniques to personnel in all departments.
  • Investigated customer feedback regarding product performance and provided recommendations for improvements.

Education

Master of Public Administration (MPA) - Human Resources And Labor Relations

Universidad De Puerto Rico
San Juan, PR
05-2021

Bachelor of Arts - Sociology

Universidad De Puerto Rico
San Juan, PR
05-2017

Skills

  • Electronic health records
  • Prior authorization
  • Referral coordination
  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Attention to detail
  • Process optimization

Languages

Spanish
Native/ Bilingual

Timeline

Outpatient Scheduler

Benefis Healthcare System
05.2023 - 02.2025

Quality Assurance Lead

Peloton
05.2021 - 05.2023

Master of Public Administration (MPA) - Human Resources And Labor Relations

Universidad De Puerto Rico

Bachelor of Arts - Sociology

Universidad De Puerto Rico
Valerie Rosa