Maria E Hidalgo
Lehigh acres,FL
Summary
Motivated and detail-oriented professional with a proven ability to adapt quickly, solve problems, and contribute to team success. Known for a strong work ethic, excellent communication skills, and a commitment to delivering high-quality results. Brings a positive attitude and a strong sense of responsibility to every task, with a passion for continuous learning and growth. Ready to bring energy, focus, and dedication to a forward-thinking company.
Overview
7
7
years of professional experience
Work History
Outpatient Scheduler
Lee Health
03.2025 - Current
- Streamlined the appointment booking process for better time management and reduced waiting times.
- Maintained strict adherence to HIPAA regulations regarding confidentiality of sensitive patient information during all interactions and communications.
- Consistently exceeded performance goals related to appointment scheduling and patient satisfaction, resulting in positive feedback from both patients and staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing daily calendars.
- Collaborated with medical staff to ensure accurate scheduling of diagnostic tests and procedures.
Leasing Agent
the Grove at Portofino
12.2024 - 03.2025
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Participated in property inspections to prepare for move-ins and move-outs.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
Optical Tester
Quigley
02.2020 - 08.2020
- My responsibilities at Quigley were to take images of patient's eye with different kinds of machinery for the doctor to detected glaucoma and any other eye diseases. Afterwards prep room for doctor to see patient and bring up images to be checked.
Optical Sale | Sales
Eye Center of Florida
05.2019 - 02.2020
- My responsibilities were looking up patients' insurances seeing what eye wear they were covered for. Then assisting them picking out correct and proper eye wear that best fit them. Finally putting in order for glasses and getting glasses to be shipped to insurance afterwards, providing them with correct date glasses will be read.
Optical Sales & Optical Tech | Sales and Check In
Eyeglass World
09.2018 - 05.2019
- When beginning with eyeglass world I started off as an optical tech/ front desk. My responsibility would be checking in patients that have appointment, looking up insurance and then taking pictures of patient's eyes for doctor. Afterwards, I will check them out once there done seeing doctor.
Education
East Lee County High School
Lehigh Acres, FLSkills
- Active listening
- Confidence
- Empathy
- Motivation
- Honesty
- Speaking
- Positivity
- Patience
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Confidentiality handling
- Strong organization
- Patient confidentiality
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
Leadership
When it comes to leadership, I believe I can be a really good leader because I am very understanding and I'm also very well understood.
Languages
Spanish
Timeline
Outpatient Scheduler
Lee Health
03.2025 - Current
Leasing Agent
the Grove at Portofino
12.2024 - 03.2025
Optical Tester
Quigley
02.2020 - 08.2020
Optical Sale | Sales
Eye Center of Florida
05.2019 - 02.2020
Optical Sales & Optical Tech | Sales and Check In
Eyeglass World
09.2018 - 05.2019
East Lee County High School
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