Kelly Roy
Bessemer
Overview
1
1
Certification
10
10
years of professional experience
Work History
General Manager
Santos Coffee
Hoover
10.2025 - Current
- Managed daily operations of coffee shop, ensuring efficient workflow.
- Supervised staff, providing training on customer service standards.
- Coordinated inventory management, tracking supplies and placing orders.
- Implemented health and safety protocols to maintain a clean environment.
- Trained employees on duties, policies and procedures.
General Manager
Dunkin' Donuts
Birmingham
06.2022 - 09.2025
- Managed daily operations of coffee shop, ensuring efficient workflow.
- Supervised staff, providing training on customer service standards.
- Coordinated inventory management, tracking supplies and placing orders.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
General Manager
Jacks Family Resturant
Helena
05.2016 - 07.2022
- Managed daily operations of coffee shop, ensuring efficient workflow.
- Supervised staff, providing training on customer service standards.
- Coordinated inventory management, tracking supplies and placing orders.
Education
Mcadory High School
McCalla, ALSkills
- Operations management
- Inventory management
- Budget management
- Staff training
- Customer service
Certification
- Serv Save
Timeline
General Manager
Santos Coffee
10.2025 - Current
General Manager
Dunkin' Donuts
06.2022 - 09.2025
General Manager
Jacks Family Resturant
05.2016 - 07.2022
- Serv Save
Mcadory High School