Kelly Sarrasin
Ludlow,MA
Summary
Coordinated and diligent activity coordinator skilled in student behavior management and redirection. Supports faculty and classroom needs with proactive and diligent approach. Passionate about helping students and offers proven skills developed over 9 years of related experience. Versed in school standards and strategies to optimize learning for all students. Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker.
Overview
27
27
years of professional experience
Work History
Head Teller/ Better Banking Specialist
Westfield Bank
Westfield, MA
07.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Paraprofessional Educator
Chicopee Public Schools
Chicopee, MA
08.2012 - Current
- Provided support to help students with special needs learn and grow.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Provided support during classes, group lessons and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
Customer Service Desk Associate
Home Depot
Chicopee, MA
07.2018 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management and order calls.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
- Maintained customer satisfaction with quick and professional handling of product returns
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Handled over 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Assistant Branch Manager, Operations
United Bank
Springfield, MA
05.2005 - 05.2010
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Developed sales strategy to meet established sales objectives.
- Analyzed, reduced and controlled expenses by improving resource allocation.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Implemented process improvements to increase productivity.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 5 branch employees and made recommendations regarding performance evaluations.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Bank Teller
Westbank
West Sprigfield, MA
08.1999 - 05.2005
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Stocked supplies for customers and personal teller station.
Cashier/Service Desk Associate
Big Y Foods Inc.
Chicopee, MA
08.1996 - 08.1999
- Assisted customers with ringing up groceries.
- Bagged groceries.
- Managed ans balanced a cash drawer.
- Retrieved carriages from parking lot.
- Cleaned spills.
- Cashed checks.
- Issued money orders
Education
No Degree - Education
Westfield State University
Westfield, MAHigh School Diploma -
Chicopee Comprehensive High School
Chicopee, MA06.1998
Skills
- Facilitating Online Learning
- Encouraging Participation and Inclusivity
- Effective Communication
- Computer Skills
- Verbal and Written Communication
- Calm and Patient Demeanor
- Organization and Prioritization
- Experience with Diverse Student Populations
- Collaborative and Team-Oriented
- Google Slides
- Strong Work Ethic and Dependable
Timeline
Head Teller/ Better Banking Specialist
Westfield Bank
07.2022 - Current
Customer Service Desk Associate
Home Depot
07.2018 - 10.2019
Paraprofessional Educator
Chicopee Public Schools
08.2012 - Current
Assistant Branch Manager, Operations
United Bank
05.2005 - 05.2010
Bank Teller
Westbank
08.1999 - 05.2005
Cashier/Service Desk Associate
Big Y Foods Inc.
08.1996 - 08.1999
No Degree - Education
Westfield State University
High School Diploma -
Chicopee Comprehensive High School
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