Stephanie Gabel
Wadsworth
Summary
Experienced Customer Service Specialist with strong written and verbal communication. Strong interpersonal skills and attention to detail. Looking for exciting new career opportunities.
Overview
16
16
years of professional experience
Work History
Client Service Representative
Westfield Bank
12.2022 - Current
- Customer Education: Explaining Westfield Bank's products and services to customers.
- Daily Banking Support: Assisting customers with their day-to-day banking operations.
- Product and Services Recommendations: Ensuring customers are using the products and services that best meet their needs.
- Part of the Retail Banking Team: The CRC is a key component of the retail banking operations.
Quality Assurance Specialist
Genesis Financial Solutions
03.2021 - 10.2022
- Monitor and evaluate agent/customer interactions to Genesis’s expectations and regulations.
- Provide coaching feedback to all agents.
- Partner with operations to provide small group/individual coaching sessions.
- Partner with outside agencies and internal departments for ongoing calibration of expectations and scoring.
- Analyze data for trends or areas of business risk and customer experience.
- Assist with development of action plans to improve service to customers and reduce risks to business.
- Ensure strict compliance with FDCPA/SDCPA and appropriate guidelines.
- Assist management team in implementing new policies and/or procedures.
- Identify and flag policies and procedures for updates and/or corrections.
- Perform other duties as assigned.
Fraud Representative
Genesis Financial Solutions
02.2021 - 03.2021
- Entry Point
Legal Representative
Genesis Financial Solutions
04.2020 - 02.2021
- Pre-Demands
- Settlements
- Media
- Reconciliation Reports
Back Office Representative
Genesis Financial Solutions
04.2018 - 04.2020
- Subpoenas
- Account Maintenance 3
- Payment Support
- Bridger
- Deceased (TSYS)
- Scan Docs
- Back Office Questions Email
- GPCC Credit Application Requests
Collections Representative
Genesis Financial Solutions
10.2017 - 04.2018
- Provide superior service to our customer’s while servicing and collecting on their accounts.
Assistant Supervisor Recovery
Signet Jewelers
10.2012 - 10.2017
- Supervise employees to help ensure efficiency and productivity.
- Perform administrative tasks under the guidance of the Supervisor, such as documenting procedures and creating guidelines.
- Participate in company training seminars to help the company move forward.
- Train new hires on the job once they’ve completed their initial training with the company.
- Bring any employee concerns to the Supervisor or Management to ensure company morale.
Recovery Representative
Signet Jewelers
03.2009 - 10.2012
- Provide exceptional customer service to guest while servicing or collecting on their accounts.
Education
High School Diploma -
Rittman High School
Rittman, OH01.2005
Equine Science - undefined
Ohio State University Agricultural Technical Institute
Wooster, OH01.2007
Western Equestrian Studies - undefined
University of Findlay
Findlay, OH01.2006
Skills
- Customer education
- Outbound calling
- Service recommendations
- Complaint handling
- Sales documentation
- Client support
- Call center experience
Timeline
Client Service Representative
Westfield Bank
12.2022 - Current
Quality Assurance Specialist
Genesis Financial Solutions
03.2021 - 10.2022
Fraud Representative
Genesis Financial Solutions
02.2021 - 03.2021
Legal Representative
Genesis Financial Solutions
04.2020 - 02.2021
Back Office Representative
Genesis Financial Solutions
04.2018 - 04.2020
Collections Representative
Genesis Financial Solutions
10.2017 - 04.2018
Assistant Supervisor Recovery
Signet Jewelers
10.2012 - 10.2017
Recovery Representative
Signet Jewelers
03.2009 - 10.2012
Equine Science - undefined
Ohio State University Agricultural Technical Institute
Western Equestrian Studies - undefined
University of Findlay
High School Diploma -
Rittman High School
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